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WDYIT

Contact Us

We want to help your support business, whatever your technology problem big or small we are here to assist.

We are committed to excellent customer service in Bristol and throughout the South West Region.

 

Fill in the form below and we will be in touch to help as soon as possible.  Need help urgently?  Then just pick up the phone and call +44 (0)117 9118808 to speak to one of our technicians immediately.

 

If you are interested in multiple We Do Your Group services, please call us on +44 (0)117 3700145

Adam Staff Photo

Adam Gillett

IT Consultant

[email protected]
(0117) 9118808

We want to make life easier for you.

With this in mind, we have set up two options for you to get in touch.  The first option is the contact form above.  Use this if you would rather get in touch by email.  Alternatively, I have provided a direct link to my diary below so you can book a call or a site visit without the hassle of the usual back and forth.

Either way, it’s important to know:

  1. This is just an exploratory call/email.
  2. There’s no commitment to buy anything, ever.
  3. I’m not going to bad mouth your existing IT company. I’d rather help make your life easier!
  4. No matter how long you have left on any existing contracts, we should still talk.
  5. I’ll freely give you as much strategic advice as you like. Helping businesses be more productive and profitable through the correct use of technology is fun, for me!

Looking forward to hearing from you,

Adam

Cyber Security

from £65+VAT per month

Guiding you to Cyber Essentials Certification

Cyber Security

from £65+VAT per month

Guiding you to Cyber Essentials Certification

Free Cyber Security Survery

Why become Cyber Essentials or Cyber Essentials Plus Certified

We make IT Services our problem so you can get on with what you do best!

Call 0117 9118 808 for immediate help

We Do Your IT Support Brand Logo

What is the process you go through?

We will review your current system configuration against the latest criteria of the Cyber Essentials Certification. There are 5 main areas for review:

– User Access Controls

– Firewalls and Routers

– Secure Configuration

– Software Patching

– Malware Protection and Defences

Make recommendations of ‘what and how’ to remedy any areas of your IT system that doesn’t meet the necessary standards.

We will then review the final configuration of your systems before:

– Submitting the self-assessment for Cyber Essentials certification or

– Arranging the remote assessment for Cyber Essentials Plus certification

Cyber technology security, Shield on digital screen, netwok protection background design, vector illustration
Cyber security concept: Padlock With Keyhole icon on digital data background. Illustrates cyber data security or information privacy idea. Blue abstract hi speed internet technology.
We Do Your IT Support Brand Logo

Take our Fixed Price IT Support solution and any remedial work to meet the Cyber Essentials or Cyber Essentials Plus certification will be included as standard

Risk free IT Services for your Business

Enquire Now!

The fact you are looking at this page already shows that you know you need some help.  Unlike many other IT companies, we are happy to help you on an ad-hoc basis, so it is super simple to give a try and see what you think.  Fill out this form and one of our friendly help desk technicians will be in touch shortly.

Cyber Security Pricing Calculator

[cost_calculator id="Cyber-Security"]
Adam Staff Photo

Adam Gillett

IT Consultant

[email protected]
(0117) 9118808

We want to make life easier for you.

With this in mind, we have set up two options for you to get in touch.  The first option is a direct link to my diary so you can book a call in at a time that is convenient without the hassle of the usual back and forth. The second is a traditional contact form so if you would rather get in touch by email, then feel free to use that option.

Either way, it’s important to know:

  1. This is just an exploratory call/email.
  2. There’s no commitment to buy anything, ever.
  3. I’m not going to bad mouth your existing IT company. I’d rather help make your life easier!
  4. No matter how long you have left on any existing contracts, we should still talk.
  5. I’ll freely give you as much strategic advice as you like. Helping businesses be more productive and profitable through the correct use of technology is fun, for me!

Looking forward to hearing from you,

Adam

5-Star Review!

5/5
We have been using We Do Your IT for our IT services for many years. The fixed price IT service suits us well because not only does it help with predictable budgeting and lower costs but any member of the team can call them directly if they have any issues. Having them managing and issues with our legal software is also helpful and saves us time and effort we can spend elsewhere.
Andrew Stone
Cooke Painter Solicitors
Person tapping on their iPad with a digital image of 5 gold stars glowing from the screen

Contact Us

We want to help your support business, whatever your technology problem big or small we are here to assist.

We are committed to excellent customer service in Bristol and throughout the South West Region.

 

Fill in the form below and we will be in touch to help as soon as possible.  Need help urgently?  Then just pick up the phone and call +44 (0)117 9118808 to speak to one of our technicians immediately.

 

If you are interested in multiple We Do Your Group services, please call us on +44 (0)117 3700145

 

You can either use the form on the right and well get back to you as soon as possible or you can use our form directly linking to Adam’s Calendar

This field is for validation purposes and should be left unchanged.

Try our unlimited IT support for £1 per month for 3 months

New customers only. Offer ends November 26, 2022

Try our unlimited IT support for £1 per month for 3 months

New customers only. Offer ends November 26, 2022

Which IT support package is right for you?

Small office, with workers talking together, looking at graphs, in front of their laptops

Pay-as-you-go support

Large, tidy office with workers at desks on computers

Fixed price support

Large, open office with desks filled with Mac computers

Cyber Security

We make IT Support our problem so you can get on with what you do best!

Call 0117 9118 808 for immediate help

Great support, no contracts

We have to keep you happy because we won’t lock you into a contract!

It’s easy to say you’ll look after me, but how do you back that up, I hear you say? Well, you’ll be able to see it first hand in everything that we do, but we can prove it in one simple statement:

This one simple act demonstrates that we have to keep our customers happy; otherwise, they would simply leave. Very few IT Support providers in the southwest can make the same simple but significant statement!

Man, entrepreneur, freelancer sits at home on couch at coffee table, uses smartphone, working on laptop with graphs

What can we help you with?

Close up of mans hand on a laptop, with a pen in hand as-well

I need help right now!

We understand exactly how disruptive IT problems can be and that a timely response makes all the difference. We don’t ask our clients to sign up to complicated agreements or contracts to use our services.

 

Instead, our helpful and friendly dedicated helpdesk team are keen to just get on and fix peoples IT problems.  So if you have an issue you need immediate help with, simply call our team and see just how easy it is to access great IT support.

Wires plugged into back of a computer

My system is plagued by reoccurring problems

We provide IT Support to the SME market in Bristol and the South West. Our clients benefit from a service that not only looks after them at this moment in time but also helps plan and shape their systems with what’s coming next. We have heavily invested in knowledgeable staff, monitoring systems and automation to make sure our client’s systems remain stable and available. 

 

However, good IT Support means more than just making things work today. IT systems are forever changing, and I believe our clients benefit the most from our forward-thinking and our sensible use of the latest available technologies. This has meant that our clients have been able to adapt quickly to even the biggest of changes whilst squeezing more value from their investments into their IT systems day-to-day.

Toy man on digger, ripping up keys on a keyboard

My IT provider has let me down!

The fact that you are looking around already shows that you are unhappy and that you probably know deep down that something must change. All service providers make mistakes though, ourselves included, so by all means please give your current provider the chance to right their wrongs. 

 

However, if they don’t jump at this opportunity or if they continue to make the same mistakes then that tells you everything you need to know about how serious your current IT support provider takes their impact on your business. The upsetting fact is that unless you make a change, the situation will remain the same.

Close up on mans hand on a Mac keyboard with digital question marks surrounding it

I have to fix my office’s IT issues!

For us, we do what we do because we like to help people. Hearing the difference we make, getting that cheerful thanks at the end of a job or knowing that we have been a small part of our client’s success is what we thrive on.

 

If an IT system is not properly managed, then IT can be a significant burden for the business and owner alike. Our IT support service allows us to carry that burden, allowing owners and staff to get on with what they do best whilst we professionally manage your IT systems with thought and care about both current problems and future strategy.

Don’t get caught out….not all IT support is the same!

Our comprehensive approach to providing IT Support quickly demonstrates why our clients continue to use our service year after year. Here are just a couple of ways in which we are able to provide our clients with the best IT support service in the south west:

IncludedUsMost Others
Day-to-day reactive support
Unlimited Remote SupportSometimes
Unlimited Onsite SupportX
Proactive monitoring to spot problems before they become disruptive/costlyX
Weekly check-ins with all staff to make sure they are not ‘putting up’ with issuesX
Proactive changes are applied behind the scenes to keep your systems running at their best without disrupting youX
IT strategy and planning to make sure your systems keep pace with your business plansX
Costs are kept low by investing in efficiency gainsX
Utilising the latest technologies to better protect your business or eek extra value out of your IT budgetX

We make IT Support our problem so you can get on with what you do best!

Call 0117 9118 808 for immediate help

Happy-IT-Support-Customer

Another 5 star review!

5/5

It's been a few months now since we moved to We Do Your IT and have nothing but good things to say. I had concerns that the change from one provider to another would cause problems but We Do Your IT made the whole process seamless and easy.


In addition, we are now getting a better service whilst paying less! I would have no hesitation in recommending the team at We Do Your IT and will be happy to speak to any potential new prospects and say so.

John Calder
The Pure Feed Company

Professional IT Support As And When You Need It.

PAY-AS-YOU-GO IT SUPPORT

Whatever the computer IT Support problem, we have got your business covered. Just call us when you need help, and we will be there with a professional and fair IT Support service that puts you and your business first. Don’t need our help for a while? Not an issue – there is no pressure, membership, contract nor monthly fee’s required. Simple, hassle-free support from our Bristol IT Support Helpdesk by a team of professional IT Support technicians that genuinely want to help you when you need it.

All This From £20 +VAT Per 15 Minutes!

Office with supplies on shelves, with PC's on desks
Office with workers working together, with their Mac computers on desks

Unlimited IT Support At A Fixed Price

Fixed Price IT Support

Predictable and steady costs for unlimited IT support not only offers peace of mind but freedom too. Freedom from the worries of expenses and trying to solve your businesses IT problems yourself. Leaving you able to concentrate on the more essential tasks in your business.

 

We check in with every member of your team every week, actively seeking out the problems. We do this without locking you into a contract too! How many other IT  support services companies put your business first like this when on a fixed price agreement?

 

We Offer Unlimited IT support from our Bristol Helpdesk from our team of friendly IT professionals that have a genuine passion for helping you so you can get on with what you do best.

IT Support For Small Businesses

From £35.00 +VAT Per PC, Per Month

IT Projects Delivered On Time And At A Fixed Price

IT PROJECT MANAGEMENT

Significant Changes to your Computer Systems can be costly. That’s why we provide special rates for one-off projects that are capped whether it is replacing a Windows Server, moving to a new office or migrating to office 365 in the cloud. We pride ourselves in providing honest and professional IT Project management from our Bristol IT Helpdesk that helps make these types of significant changes that little bit less stressful. We are different to average IT Service providers because our business is all about the service we offer you the customer, so we are able the following guarantee, we will never exceed our capped price quotes, and if it takes us less time, we will charge you less accordingly. No dodgy discounts, no hidden extras or no overpriced fixed price work to worry about here!

All This From £650.00 +VAT Per Day

Open spaced modern office with computers and office supplies

Reviews For Our

IT Support

Hear what our real life customers think!

Reviews For Our

IT Support

Hear what our real life customers think!

Our Customer’s Happiness Is Everything To Us!

We are simply friendly nerds who want to be liked and do right by our customers.  Nothing is more rewarding than hearing how we are making a difference for the better.


An even better feeling is knowing that lots of these reviews are from clients that we have rescued from previous providers.  Too many had suffered poor service for too long – it’s really nice to know we have helped them escape and the positive impact this is having for them.


Proof that we really do want to keep our clients happy is the fact that we do not lock them into contracts.  If we don’t keep our clients happy then they would simply leave.  We don’t know any other IT provider that does this!


If you want to have IT Support from a local company that genuinely cares about keeping you happy, then do get in touch.

Handsome man smiling cheerful with a big smile on face showing teeth, positive and happy expression

We make IT Support our problem so you can get on with what you do best!

Call 0117 9118 808 for immediate help

5/5
Cooke Painter Limited Solicitors logo

Help For All Of Our Team

We have been using We Do Your IT for our computer support for many years. The fixed price IT support suits us well because not only does it help with predictable budgeting and lower costs but any member of the team can call them directly if they have any issues. Having them managing and issues with our legal software is also helpful and saves us time and effort we can spend elsewhere.

Andrew Stone – Cooke Painter Solicitors

Large open office corner with desk and office supplies
Large office with Mac computers on desks and plants
5/5
bebarmatic first class parking logo

Technical Ability

We have been very impressed with the technical ability, prompt response and “Can Do” approach provided by We Do Your IT and I would recommend it!

Vincent Ryan – Bebarmatic UK

5/5
Aspire environmental logo

Nothing But Fantastic Service

We have been using We Do Your IT for a while now and I would highly recommend their services. Whatever the problem they are always there to help immediately, always just a call or email away. I can honestly say we have received nothing but fantastic service and support from this company and would encourage anyone that requires this kind of service to choose this one.

Becky Roper – Aspire Environmental

Mac laptop on brown desk with coffee cup and plant besides it

We make IT Support our problem so you can get on with what you do best!

Call 0117 9118 808 for immediate help

Risk free IT Support for your Business

Enquire Now!

The fact you are looking at this page already shows that you know you need some help.  Unlike many other IT companies, we are happy to help you on an ad-hoc basis, so it is super simple to give a try and see what you think.  Fill out this form and one of our friendly help desk technicians will be in touch shortly.

5/5
IPF logo

There When You Need Them!

Knowing that the team are there when we need them is hugely reassuring. They are quick to respond, provide clear and insightful advice and deliver effective solutions. We can get on with our business confident that our IT requirements are in safe hands.

Paul Thomas – IP Forensics Ltd

Man sat at office desk working on his Mac PC
Office with workers working together, with their Mac computers on desks
5/5
Small Law Express logo

Immediate Help

We have been using We Do Your IT since they first started and have been very pleased with the proactive recommendations and options they make available to us. Having a single point of contact for everything technological makes things easier for us and helps us to save money each month!

Law Express

5/5
Roxburgh Milkins logo

IT Infrastructure Sorted!

We Do Your IT helped us set up our IT infrastructure from the very outset and helped us identify what hardware was appropriate for our business, which was invaluable. We love having the continued flexibility to call on these IT Professionals as and when required without the fees and lock-in of a contract.

Bruce Roxburgh – Roxburgh Milkins

Person typing on their keyboard attached to their monitor
Modern office with workers on Mac laptops and computers. Coffee cups and plants on desks
5/5
John Hardy logo
Friendly Team!
I like the friendly nature of the support I receive from We Do Your IT. No matter when I phone, I get through to a member of the team I know and who knows my system. None of that generic call centre style IT here

John Hardy – Survey Design and Project Management

5/5
Nailsea financial services limited logo

Above and Beyond

Their friendly service and ability to go above and beyond is why we have happily used We Do Your IT for the last 10 years.

John Ham – Nailsea Financial Services

Small office space, with desks and Mac laptops
Large, spacious office with Mac computers on desks
5/5
Small Mainstay projects logo

Speedy Response

We Do Your IT are quick to respond and have always offered honest professional advice that has allowed us to make smart decisions for improving our IT systems

Anthony Greenhalgh – Mainstay Projects

5/5
large pure feed company logo

An Easy And Worth While Provider Change

Its been a few months now since we moved to ‘We Do Your IT’ and have nothing but good things to say. I had concerns that the change from one provider to another would cause problems but ‘We Do Your IT’ made the whole process seamless and easy. In addition, we are now getting a better service whilst paying less! I would have no hesitation in recommending the team at ‘We Do Your IT’ and will be happy to speak to any potential new prospects and say so. Thanks again

John Calder – The Pure Feed Company

Mac laptop on desk with coffee cup and plant beside it
Modern office with Mac laptops and office supplies
5/5
brunel asset finance ltd logo

Local Reliability

As a small independent business, I have always liked the fact that I can call a similar local business to resolve any IT issues I might have. It means that I am able to concentrate on getting my own business done. A good bunch of reliable guys.

Iain Murdoch – Brunel Asset Finance Limited

5/5
Sharp Family Law logo

Reassuring Availability

There is nothing more annoying than an IT glitch that stops you working efficiently. However, knowing you have access to immediate attention to the glitch and a solution to it, is very reassuring and that is provided by We Do Your IT. We have so appreciated the availability and response given by the team at We Do Your IT, enabling us to remain a productive firm.

Richard Sharp – Sharp Family Law

Group of workers, talking, smiling and working together at their desks

How To Become An IT Support Customer

Learn what happens when you submit an enquiry to become an IT Support customer.

How To Become An IT Support Customer

Learn what happens when you submit an enquiry to become an IT Support customer.

We Do Your IT Support Brand Logo

Step 1

Initial Enquiry

We have made the first step really easy by giving you a direct link to Adam’s calendar to book in a call without the back and forth of comparing diaries.

Don’t want a telephone or video call? We have also included the option to send an email.

Adam Staff Photo
Person typing on their keyboard attached to their monitor
We Do Your IT Support Brand Logo

Step 2

Advice

Adam has been giving free advice to Bristol businesses for over 15 years and will offer you the best IT guidance possible without any pushy sales tactics.

We Do Your IT Support Brand Logo

Step 3

Setup

Once you are happy to proceed, we install our health monitoring systems onto each of your PCs. This is something we can do remotely or onsite and there is no charge for this regardless of whether you opt for our Pay As You Go or Fixed Price support. This system enables us to proactively identify issues so we can fix problems before they become disruptive!

Person typing on their Mac laptop
Person typing on their laptop
We Do Your IT Support Brand Logo

Step 4

Call When You Need Support

Once our initial health monitoring systems are on your PCs, you simply need to call or email us anytime you need support. Our dedicated helpdesk team will be eager to help with friendly IT support that will give you the confidence that you have made the right decision in choosing We Do Your IT.

We Do Your IT Support Brand Logo

Step 5

Bill At The End Of Each Month

At the end of each month, you will receive a simple 30-day invoice for any support you have received over the month rather than lots of little invoices every time you ask for help. All chargeable support will be detailed on the invoice with the date, time, duration and description of the work that is done… giving you full transparency of all charges.

Person typing on their Mac laptop, with a pen in their hand

To try our £3 per pc for 3 months of unlimited Computer Support

Just call 0117 9118 808 today!

Risk-free Computer Support for your Business

Enquire Now!

The fact you are looking at this page already shows that you know you need some help.  Unlike many other IT companies, we are happy to help you on an ad-hoc basis, so it is super simple to give a try and see what you think.  Fill out this form and one of our friendly help desk technicians will be in touch shortly.

WHAT OTHER QUESTIONS DO CUSTOMERS ASK?

We have compiled a list of frequently asked questions from potential customers before they start working with us, just click on the question to see the answer!

No, we can help you work out what you need. Very early on, we will help you identify what your end goal is and advise on savvy technical solutions to get to that point.

We think so. Most support providers will try to auto-lock you into another term so if you are armed with the knowledge of what alternatives are available then you’ll be prepared for making the best decision when your current support finishes.

No, we can support your machine without it. Our health monitoring systems just enable us to spot problems whilst they are small. We can either add our health monitoring software as part of doing the first job for you or if you would prefer not to have it at all, then that is fine too.

It does have a cost to us but this is not a cost that we pass on.  We see it as a tool we need to do our job so we don’t charge for the software or the time to install it.  This is the same for both Fixed Price and Pay As You Go Support options

Unlike other providers, we don’t lock our customers into long contracts.  This means we have to provide you with a great service otherwise you will simply walk away.  This is the same for all of our customers and so we believe this demonstrates far more than any comments we can make on how great we are.

No, we hate pushy sales and it doesn’t fit in with why we do what we do.  We don’t employ any sales reps.  Instead, Adam, who is a director will be the one you speak with first.  Adam is a terrible salesman but great at offering sensible advice in plain English.  We want you to be an informed part of the decision process and not just baffled into making a choice that you don’t fully understand. Adam might not be able to sell you anything but he’ll certainly give you some friendly and valuable guidance.

No, we like to keep things simple so if you want IT support, simply call 0117 9118 808 or email [email protected] and we’ll help.  There is no registration or criteria you have to hit – just simple access to great IT support.

There isn’t one.  We’ve been providing IT support to businesses in and around Bristol for many years.  In all that time, we have stuck to simply helping people and we are still here so there is no reason for us to change what we do. It’s a simple philosophy…if you do a good job, why do you need to have a contract?

We are happy to confirm these over the phone but unlike most providers, we do also list them on our website.  Our pricing is simple, £17.50+VAT per 15 minutes for Pay As You Go support or £35+VAT per PC per month for unlimited Fixed Price Support.  You can use our Pricing Calculator to confirm the prices for our Fixed Price support option if it helps too.

We are not sure as they don’t tend to leave so maybe the answer is forever?  Don’t get us wrong, customers have left for reasons like selling their business to a large chain for example. However, we don’t tend to just lose a customer to a competitor.  Like anyone, we sometimes get things wrong but where we do, we always hold our hand up and correct the issue.  This has meant that our very first customers are still with us today.

In terms of actual hands-on support, there are no hidden costs.  So there are no call-out fee’s, minimum charges or admin costs etc.  Obviously there may be other costs such as Microsoft licensing for example.  These are all optional though and you can source your own software and hardware if you wish.  Many customers source everything through us but this is because we are often cheaper than the normal market price so just makes sense.  There is no pressure either way though.

Our core hours are 8 am to 6 pm with our Fixed Price Support cover including everything between 8.30 am and 5.30 pm. We also have out of hours response covering weekends.  It’s rare that you cannot get hold of the team at any time of the day but we don’t advertise a ‘24 hours a day’ service.

We charge one simple rate, regardless of whether you need onsite or remote support.  Why should you be penalised for onsite support if that is what it takes to fix the problem!  We also hate the idea that some clients may delay calling someone out over a fear of additional costs.  There are times when remote support is perfect – especially for speed of response.  However, there are times when it just takes twice as long as it would with an engineer onsite so we stick to the principle of just doing what is best for the customer without complicating things with additional costs.

No (at least not yet) but well done for reading this far through our FAQ.  Send us an email at [email protected] with your postal contact details and we’ll send you something to say thank you.

It is a common worry but we have yet to meet an IT provider that is too difficult.  They’ll unlikely be happy but as the process is to simply introduce us as your new IT provider, we will handle the change-over on your behalf.  If you are thinking of leaving a provider than chances are they are used to others leaving too.  These kinds of providers expect a high churn of customers so just hands over the details.  Whatever happens, we will make sure you are looked after through the whole process.

Adam Staff Photo

Adam Gillett

IT Consultant

[email protected]
(0117) 9118808

We want to make life easier for you.

With this in mind, we have set up two options for you to get in touch.  The first option is a direct link to my diary so you can book a call in at a time that is convenient without the hassle of the usual back and forth. The second is a traditional contact form so if you would rather get in touch by email, then feel free to use that option.

Either way, it’s important to know:

  1. This is just an exploratory call/email.
  2. There’s no commitment to buy anything, ever.
  3. I’m not going to bad mouth your existing IT company. I’d rather help make your life easier!
  4. No matter how long you have left on any existing contracts, we should still talk.
  5. I’ll freely give you as much strategic advice as you like. Helping businesses be more productive and profitable through the correct use of technology is fun, for me!

Looking forward to hearing from you,

Adam

Simple IT Support

Pricing Calculator

£35 +VAT Per PC Per Month!

Fixed Price Computer Support, enabling you to forecast your costs each month!

Simple IT Support

Pricing

Calculator

£35 +VAT Per PC Per Month!

Fixed Price Computer Support, enabling you to forecast your costs each month!

A Fixed Price IT Support Pricing Calculator That Actually Shows You The Price!

Have you ever noticed that other IT Support providers don’t actually publish their prices? The reason for this is that they don’t offer everyone the same price and it gives them a chance to try their pushy sales tactics. We don’t believe in any of that.  We offer the same great price to everyone and want to provide all of the necessary information for you to be able to make your own decision on what’s best for your business. So please do have a play with the below pricing calculator to see what works best for you.  This pricing calculator will give you the actual costs for your IT Support rolling monthly contract and we always provide a free survey to confirm any additional one-off costs needed for your network before asking you to commit to anything.

This field is for validation purposes and should be left unchanged.

We make Computer Support our problem so you can get on with what you do best!

Call 0117 9118 808 for immediate help

Fixed Price Computer Support

'Try Me Offer' - £1 per month for 3 months

Unlimited

IT Support

£35 +VAT Per PC Per Month!

All the benefits of fixed price computer support without the contract!

Unlimited

IT Support

£35 +VAT Per PC Per Month!

Fixed Price Computer Support, enabling you to forecast your costs each month!

Fixed Price Computer Support

'Try Me Offer' - £1 per month for 3 months

We make Computer Support our problem so you can get on with what you do best!

Call 0117 9118 808 for immediate help

We Do Your IT Support Brand Logo

Why choose Fixed Price IT Support?

There are many benefits in opting for a fixed price support agreement over a pay-as-you-go option.  The one that most people think of first is the predictable costs helping businesses cash flow.  This is always an important one but certainly not the one that should interest you the most.

 

Simply put, on pay-as-you-go, the more things break the worse it is for you the client but the better it is for the IT support company charging by the hour.

 

On fixed-price computer support, both you the client and ourselves as your support provider will benefit the more the system runs smoothly.  This reduces support tickets for us and reduces disruption for you.  Fixed price support means that both you and us are pulling in the same direction.  This is what will make the biggest difference to your business.

Minimalistic office, with Mac computers on the desks

Computer Support Pricing Calculator

Computer Support Pricing Calculator

This field is for validation purposes and should be left unchanged.

Don’t get caught out….not all computer support is the same!

Our comprehensive approach to providing Computer Support quickly demonstrates why our clients continue to use our service year after year. Here are just a couple of ways in which we are able to provide our clients with the best computer support service in the south west:

IncludedUsMost Others
Day-to-day reactive support
Unlimited Remote SupportSometimes
Unlimited Onsite SupportX
Proactive monitoring to spot problems before they become disruptive/costlyX
Weekly check-ins with all staff to make sure they are not ‘putting up’ with issuesX
Proactive changes are applied behind the scenes to keep your systems running at their best without disrupting youX
IT strategy and planning to make sure your systems keep pace with your business plansX
Costs are kept low by investing in efficiency gainsX
Utilising the latest technologies to better protect your business or eek extra value out of your IT budgetX

£3 Per PC For 3 Months Computer Support

We are all about making your life easy, especially when it comes to all things IT! That’s why we are doing a special ‘Try Me Offer’ where you can see what great computer support looks like for just £1 per PC per month for the first 3 months.

'Try Me Offer' - £1 per month for 3 months
We Do Your IT Support Brand Logo

What Is Included In This Offer?

You’ll get all of the benefits of our normal Fixed Price Computer Support package like unlimited day-to-day support from 8.30 am to 5.30 pm Monday to Friday. We also don’t lock our customers into contracts so there is no obligation to continue this support at the end of the 3 months. If you did want to continue with the support, you still wouldn’t be locked into any contracts… We rely on doing a good job to keep our customers, not long term contracts.

We Do Your IT Support Brand Logo

Who Does The Try Me Offer Work Well For?

This Try Me Offer works well for:

The next step is simple. Contact Adam and ask for the Try Me Offer….we’ll do the rest.

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To try our £3 per pc for 3 months of unlimited Computer Support

Just call 0117 9118 808 today!

Risk-free Computer Support for your Business

Enquire Now!

The fact you are looking at this page already shows that you know you need some help.  Unlike many other IT companies, we are happy to help you on an ad-hoc basis, so it is super simple to give a try and see what you think.  Fill out this form and one of our friendly help desk technicians will be in touch shortly.

IT Support Contact Form

This field is for validation purposes and should be left unchanged.

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What Sets Us Apart?

There are many computer support companies in the South West that, on face value, appear to offer a similar fixed price service and software support. We know they will never match our excellent customer service nor delivery and range of expert technical computing ability. We can prove this through what we believe to be two unique and significant features of our Fixed Price computer support packages…

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Never Locked Into A Long Term Contract

We won’t lock you into a support services contract for your computer! Support contracts are for the benefit of the service provider, not for the client.  From the very beginning, we trust our expert’s knowledge, and good work will be the only reason you will need to stay with us for computer support. So there is no minimum contract period with our fixed price agreement. Call any other computer support company in the South West to provide fixed price IT support without locking you into a services contract and see their uncomfortable reaction to our support offer!

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Actively Seeking Out Issues Weekly

We actively contact each staff member of your business every single week to check that every computer and network service is working as required. We use a quick survey to help search for more ways we can help you and your team, so where many computer support companies offering a fixed price contract will try to hide from additional pc repair work, we actively go after it because we know it’s the right thing to do for you, and your business.

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What is covered?

All day-to-day computer support is included in our fixed price support.  To give you an idea of just what this means, here are some common types of work we would do:

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Adam Gillett

IT Consultant

[email protected]
(0117) 9118808

We want to make life easier for you.

With this in mind, we have set up two options for you to get in touch.  The first option is a direct link to my diary so you can book a call at a time that is convenient without the hassle of the usual back and forth. The second is a traditional contact form so if you would rather get in touch by email, then feel free to use that option.

 

Either way, it’s important to know:

 

  1. This is just an exploratory call/email.
  2. There’s no commitment to buy anything, ever.
  3. I’m not going to bad mouth your existing IT company. I’d rather help make your life easier!
  4. No matter how long you have left on any existing contracts, we should still talk.
  5. I’ll freely give you as much strategic advice as you like. Helping businesses be more productive and profitable through the correct use of technology is fun, for me!

 

Looking forward to hearing from you,

Adam

5-star computer support services!

5/5
We have been using We Do Your IT for a while now and I would highly recommend their IT services. Whatever the problem they are always there to help immediately, always just a call or email away. I can honestly say we have received nothing but fantastic service and support from this company and would encourage anyone that requires this kind of service to choose this one.
Becky Roper
Aspire Environmental
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Pay-As-You-Go

IT Support

£20 +VAT For 15-minutes of help!

On-demand IT services where you only pay for the time you use!

Pay-As-You-Go

IT Support

£20 +VAT For 15-minutes of help!

On-demand IT services where you only pay for the time you use!

Pay-as-you-go IT services

'Free Remote Monitoring' - Included as standard

We make IT Services our problem so you can get on with what you do best!

Call 0117 9118 808 for immediate help

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What is pay-as-you-go IT support?

Our pay-as-you-go computer support means that you will only ever pay for the support you need and have used. There are no contracts, admin fee’s or minimum charges and is entirely flexible to your needs. So, if you need a little help one month but then nothing the next, that is exactly what our pay-as-you-go support is about.

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A true professional offering

When you pair our formally qualified technicians with our customer-focused culture, all with the knowledgeable backing from our group of wider technology companies, we are able to provide one of the most professional pay-as-you-go IT services in the South West.

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No Fix… No Fee

It’s only right that if we are unable to offer a successful fix then we won’t charge you for our time.  This is just one of the features of our company ethos to make sure our customers are well looked after.

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Fully Trained IT Professionals

We are IT professionals, all of our team are fully trained to deal with your support requirements and are backed by long-standing professionals with over 30 years experience.

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A Unique IT Services Strategy

We recognise the part that great IT strategy plays in the success of our client’s businesses. This is why we are proud to offer free IT strategy planning sessions to our pay-as-you-go clients.

We make IT Services our problem so you can get on with what you do best!

Call 0117 9118 808 for immediate help

Risk free IT Services for your Business

Enquire Now!

The fact you are looking at this page already shows that you know you need some help.  Unlike many other IT companies, we are happy to help you on an ad-hoc basis, so it is super simple to give a try and see what you think.  Fill out this form and one of our friendly help desk technicians will be in touch shortly.

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Who is our Pay-As-You-Go IT Support Service for?

We don’t place any restrictions on who can use our pay-as-you-go it services so even if you only need help just the once or have never used our services, you are more than welcome to call and ask for help.

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Situations where Pay-As-You-Go IT Services work well;

  • If you have someone in the office that is tech-savvy enough to deal with most day to day problems but may need a little bit of backup when things get too complicated.
  •  
  • If you don’t have a regular need for support but want to be able to call on someone when you get stuck or are too busy to sort an issue yourself.
  •  
  • If you are starting a new business and need the benefit of having a little technical guidance to help point you in the right direction without a monthly commitment.

IT Projects Delivered On Time And At A Fixed Price

IT PROJECT MANAGEMENT

Significant Changes to your Computer Systems can be costly. That’s why we provide special rates for one-off projects that are capped whether it is replacing a Windows Server, moving to a new office or migrating to office 365 in the cloud. We pride ourselves in providing honest and professional IT Project management from our Bristol IT Helpdesk that helps make these types of significant changes that little bit less stressful. We are different to average IT Service providers because our business is all about the service we offer you the customer, so we are able the following guarantee, we will never exceed our capped price quotes, and if it takes us less time, we will charge you less accordingly. No dodgy discounts, no hidden extras or no overpriced fixed price work to worry about here!

All This From £650.00 +VAT Per Day

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What sets us apart from other Computer Support companies?

We genuinely care about our customers.  We know this is easy for any company to say but we hope it is obvious that we mean it from the structure of the service we offer to our pay-as-you-go clients;  With no lock-ins, no ‘essential’ services, just pay for what you need, when you need it and the rest of the time we won’t hassle you, though we may give you a quick call now and then to check everything is going well for you because we love to know that you’re happy!

Adam Staff Photo

Adam Gillett

IT Consultant

[email protected]
(0117) 9118808

We want to make life easier for you.

With this in mind, we have set up two options for you to get in touch.  The first option is a direct link to my diary so you can book a call in at a time that is convenient without the hassle of the usual back and forth. The second is a traditional contact form so if you would rather get in touch by email, then feel free to use that option.

Either way, it’s important to know:

  1. This is just an exploratory call/email.
  2. There’s no commitment to buy anything, ever.
  3. I’m not going to bad mouth your existing IT company. I’d rather help make your life easier!
  4. No matter how long you have left on any existing contracts, we should still talk.
  5. I’ll freely give you as much strategic advice as you like. Helping businesses be more productive and profitable through the correct use of technology is fun, for me!

Looking forward to hearing from you,

Adam

5-Star Review!

5/5
We have been using We Do Your IT for our IT services for many years. The fixed price IT service suits us well because not only does it help with predictable budgeting and lower costs but any member of the team can call them directly if they have any issues. Having them managing and issues with our legal software is also helpful and saves us time and effort we can spend elsewhere.
Andrew Stone
Cooke Painter Solicitors
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General Data Protection Regulation (GDPR)

Privacy Notice for Data Services Provided Through Email and Telephone

General Data Protection Regulation (GDPR)

Privacy Notice for Data Services Provided Through Email and Telephone

INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data.

WE DO YOUR IT LIMITED are the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Our email address is [email protected]

Our postal address is 20 APEX COURT, WOODLANDS, BRADLEY STOKE, BRISTOL, BS32 4JT.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at [email protected]

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when legally permitted. The most common uses of your personal data are:

  • Where we need to perform the contract between us.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at [email protected]

Purposes for processing your personal data

Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.

We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at [email protected] if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/ActivityType of dataLawful basis for processing
To register you as a new customer

(a) Identity

(b) Contact

Performance of a contract with you

To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests to recover debts owed to us

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services

To enable you to partake in a prize draw, competition or complete a survey

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests to study how customers use our products/services, to develop them and grow our business

To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise

(b) Necessary to comply with a legal obligation

To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical

(b) Usage

Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy
To make suggestions and recommendations to you about goods or services that may be of interest to you

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

Necessary for our legitimate interests to develop our products/services and grow our business

Marketing communications

You will receive marketing communications from us if you have:

  1. requested information from us or purchased goods or services from us; or
  2. if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications; and
  3. in each case, you have not opted out of receiving that marketing.

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

You can ask us or third parties to stop sending you marketing messages at any time by emailing us at [email protected]at any time.

Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 2 above:

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
  • Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

INTERNATIONAL TRANSFERS

We share your personal data within our group of companies which involves transferring your data outside the European Economic Area (EEA).

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
  • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
  • Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

Please email us at [email protected] if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 

DATA SECURITY

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

You can see more about these rights at the ICO website here

If you wish to exercise any of the rights set out above, please email us at [email protected]

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

REVISION: REVISION 1

DATE: 16 APRIL 2018

AUTHOR: ROB MORROW, MANAGING DIRECTOR

GDPR PRIVACY NOTICE FOR SERVICES PROVIDED THROUGH EMAIL AND TELEPHONE

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