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How To Become An IT Support Customer

Learn what happens when you submit an enquiry to become an IT Support customer.

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Step 1 - Initial Enquiry

We have made the first step really easy by giving you a direct link to Adam’s calendar to book in a call without the back and forth of comparing diaries.

Don’t want a telephone or video call? We have also included the option to send an email.

Step 2 – Advice

Adam has been giving free advice to Bristol businesses for over 15 years and will offer you the best IT guidance possible without any pushy sales tactics.

Step 3 – Setup

Once you are happy to proceed, we install our health monitoring systems onto each of your PCs. This is something we can do remotely or onsite and there is no charge for this regardless of whether you opt for our Pay As You Go or Fixed Price support. This system enables us to proactively identify issues so we can fix problems before they become disruptive!

Step 4 – Call When You Need Support

Once our initial health monitoring systems are on your PCs, you simply need to call or email us anytime you need support. Our dedicated helpdesk team will be eager to help with friendly IT support that will give you the confidence that you have made the right decision in choosing We Do Your IT.

Step 5 – Bill At The End Of Each Month

At the end of each month, you will receive a simple 30-day invoice for any support you have received over the month rather than lots of little invoices every time you ask for help. All chargeable support will be detailed on the invoice with the date, time, duration and description of the work that is done… giving you full transparency of all charges

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To try our £3 per pc for 3 months of unlimited Computer Support

Just call 0117 9118 808 today!

Risk-free Computer Support for your Business

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The fact you are looking at this page already shows that you know you need some help.  Unlike many other IT companies, we are happy to help you on an ad-hoc basis, so it is super simple to give a try and see what you think.  Fill out this form and one of our friendly help desk technicians will be in touch shortly.

WHAT OTHER QUESTIONS DO CUSTOMERS ASK?

We have compiled a list of frequently asked questions from potential customers before they start working with us, just click on the question to see the answer!

No, we can help you work out what you need. Very early on, we will help you identify what your end goal is and advise on savvy technical solutions to get to that point.

We think so. Most support providers will try to auto-lock you into another term so if you are armed with the knowledge of what alternatives are available then you’ll be prepared for making the best decision when your current support finishes.

No, we can support your machine without it. Our health monitoring systems just enable us to spot problems whilst they are small. We can either add our health monitoring software as part of doing the first job for you or if you would prefer not to have it at all, then that is fine too.

It does have a cost to us but this is not a cost that we pass on.  We see it as a tool we need to do our job so we don’t charge for the software or the time to install it.  This is the same for both Fixed Price and Pay As You Go Support options

Unlike other providers, we don’t lock our customers into long contracts.  This means we have to provide you with a great service otherwise you will simply walk away.  This is the same for all of our customers and so we believe this demonstrates far more than any comments we can make on how great we are.

No, we hate pushy sales and it doesn’t fit in with why we do what we do.  We don’t employ any sales reps.  Instead, Adam, who is a director will be the one you speak with first.  Adam is a terrible salesman but great at offering sensible advice in plain English.  We want you to be an informed part of the decision process and not just baffled into making a choice that you don’t fully understand. Adam might not be able to sell you anything but he’ll certainly give you some friendly and valuable guidance.

No, we like to keep things simple so if you want IT support, simply call 0117 9118 808 or email [email protected] and we’ll help.  There is no registration or criteria you have to hit – just simple access to great IT support.

There isn’t one.  We’ve been providing IT support to businesses in and around Bristol for many years.  In all that time, we have stuck to simply helping people and we are still here so there is no reason for us to change what we do. It’s a simple philosophy…if you do a good job, why do you need to have a contract?

We are happy to confirm these over the phone but unlike most providers, we do also list them on our website.  Our pricing is simple, £17.50+VAT per 15 minutes for Pay As You Go support or £35+VAT per PC per month for unlimited Fixed Price Support.  You can use our Pricing Calculator to confirm the prices for our Fixed Price support option if it helps too.

We are not sure as they don’t tend to leave so maybe the answer is forever?  Don’t get us wrong, customers have left for reasons like selling their business to a large chain for example. However, we don’t tend to just lose a customer to a competitor.  Like anyone, we sometimes get things wrong but where we do, we always hold our hand up and correct the issue.  This has meant that our very first customers are still with us today.

In terms of actual hands-on support, there are no hidden costs.  So there are no call-out fee’s, minimum charges or admin costs etc.  Obviously there may be other costs such as Microsoft licensing for example.  These are all optional though and you can source your own software and hardware if you wish.  Many customers source everything through us but this is because we are often cheaper than the normal market price so just makes sense.  There is no pressure either way though.

Our core hours are 8 am to 6 pm with our Fixed Price Support cover including everything between 8.30 am and 5.30 pm. We also have out of hours response covering weekends.  It’s rare that you cannot get hold of the team at any time of the day but we don’t advertise a ‘24 hours a day’ service.

We charge one simple rate, regardless of whether you need onsite or remote support.  Why should you be penalised for onsite support if that is what it takes to fix the problem!  We also hate the idea that some clients may delay calling someone out over a fear of additional costs.  There are times when remote support is perfect – especially for speed of response.  However, there are times when it just takes twice as long as it would with an engineer onsite so we stick to the principle of just doing what is best for the customer without complicating things with additional costs.

No (at least not yet) but well done for reading this far through our FAQ.  Send us an email at [email protected] with your postal contact details and we’ll send you something to say thank you.

It is a common worry but we have yet to meet an IT provider that is too difficult.  They’ll unlikely be happy but as the process is to simply introduce us as your new IT provider, we will handle the change-over on your behalf.  If you are thinking of leaving a provider than chances are they are used to others leaving too.  These kinds of providers expect a high churn of customers so just hands over the details.  Whatever happens, we will make sure you are looked after through the whole process.

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