Service Desk Consultant – Bristol

£26,500 – £28,500 Per Year

Every role at We Do Your Group comes with the same commitment: that you’ll be supported, valued and given the opportunity to do your best work. We’re a family of businesses, which means you’ll have the stability of a established group behind you and the close-knit feel of a team that actually knows your name. Whatever the role, we hold ourselves to the same standards — honest, accountable, forward-thinking and always people first. Read on to find out more about the position and what it’s like to be part of the family.

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Key Information About This Job

Employment Type: Full Time
Education Level: GCSEs at grade 4/C or above (including English and Maths), or equivalent, are preferred.
Experience: Around 1 year of experience in a customer service, administrative or similar role is preferred.

Job Location Type: In Office (Hybrid Opportunities Available)

Location: Unit 20, Apex Court, Woodlands, Bradley Stoke, Bristol, BS32 4JT

How Close Do You Need To Live: Within 20 miles of the Office

I'd look for someone who genuinely cares — about the customer, about the team and about doing a great job. Technical skills matter, but attitude and empathy are what set the best people apart in a service role. If you want to make a real difference to people's days, you'll fit right in here.

Kayleigh Lewis-
Head Of Service Delivery
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Full Job Description

Start your career with a team that genuinely cares

We are looking for a warm, organised and reliable person to join our Service Desk as a Service Desk Consultant. This is the friendly first voice our clients hear when they get in touch, so it is a role built around people every bit as much as process. You do not need an IT background to thrive here. If you are a great communicator who likes keeping things running smoothly and looking after people, we would love to hear from you.

You will be part of a close-knit team, supported from day one, with real room to learn and grow. Small enough to care, big enough to support.

What you will be doing

You will be the first point of contact for client enquiries by phone, email and our ticketing system, making sure each one is logged clearly and booked in with the right technician. You will keep clients updated on progress, chase open tickets so nothing slips, and keep our records accurate and tidy. Alongside this you will help with day-to-day administrative tasks, from software licences and renewals to arranging deliveries and supporting the wider team during busy periods.

What we are looking for

  • A clear, confident and friendly communicator, comfortable talking to clients on the phone and in writing
  • Well organised and calm under pressure, able to manage a busy queue and prioritise sensibly
  • Strong attention to detail when logging tickets and keeping records
  • Basic comfort with everyday IT and software, and a genuine willingness to learn (no technical qualifications or prior IT experience needed)
  • A customer-first attitude and a real desire to help people

We hire for attitude and potential as much as experience, so if this sounds like you, please do apply even if you do not tick every box.

Why join us

You will be joining a family of businesses that takes its work seriously without taking itself too seriously. We invest in our people, we back you to grow, and we look after each other. Our values run through everything: fairness, accountability, mentorship, innovation, a long-term view, and putting people first.

How to apply

Send your CV and a short note telling us a little about you. Every application is read by a real person, and we will always come back to you.

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Take the first step towards joining our team — fill in the form below and we’ll be in touch to discuss your application.