With the Team Since 2016

Josh Linbourne

Head Of Client Relations

Hi, I’m Josh — Head of Client Relations at We Do Your Group. I’m a dedicated, thoughtful and loyal person who genuinely loves working in the IT field. What draws me to it is the opportunity to help people — and not just in a vague way, but in a real, tangible, immediate way. When someone has a problem and I can fix it quickly and get them back to doing what they do best, that’s a good day’s work. I take that responsibility seriously every time.

Facebook-f Twitter Linkedin-in Mail-bulk Phone-alt
Meet The Rest Of The Team

Making Support Feel Effortless

Every member of our team brings something different to the table. Here’s a little more about who Josh is, what drives the work, and what you can expect when working together.

My Favourite Parts of the Job

The part I enjoy most is getting things resolved. When a customer has an issue, my focus is always on fixing it as quickly and efficiently as possible — because I know that every minute of disruption costs them time and energy. Timeliness matters, and I hold myself to a high standard when it comes to delivering on that.

Beyond the technical side, I genuinely care about the relationships I build with clients. Being Head of Client Relations means I’m the person they turn to when they need us most, and I take real pride in being someone they can rely on completely.

My Experience

My background is in IT support and client management, with a strong focus on building trust through consistent, reliable service. As Head of Client Relations, I oversee the customer experience across the group — making sure every client feels supported, valued and confident that their technology is in good hands.

I’m dedicated to ensuring that what we promise is what we deliver, every single time. Dependability isn’t a nice-to-have in my role — it’s the foundation of everything.

My Hobbies & Interests

Outside of work, family time is everything to me. Whether I’m spending time with my family at home or out for a leisurely walk with my loyal dog, those moments are what I value most. I also play squash regularly — it’s a great way to stay active, sharp and refreshed. There are definite parallels between a good squash game and a good day at work: quick thinking, staying on your toes and giving it everything you’ve got.

My job is to make sure our clients can get on with what they do best without IT getting in the way. When something goes wrong, I want to be the person they call — and I want them to know it'll be sorted.

The Value That Resonates With Me Most

Accountability

The value that resonates most with me is Accountability — owning outcomes, fixing issues fast and learning from every experience. In client relations, there’s nowhere to hide, and I wouldn’t want to. When something goes wrong, the worst thing you can do is deflect or make excuses. What matters is how quickly you take ownership, fix the problem and make sure it doesn’t happen again. That mindset is something I bring to every client interaction — and it’s what I believe separates a good service from a truly great one.

My Skills & Areas Of Focus

Here’s a snapshot of the areas Josh works across day to day.

Client Relations & Account Management

Communication & Stakeholder Management

Customer Experience

Issue Resolution & Escalation Management

IT Support & Technical Troubleshooting

Relationship Building

Service Delivery

Team Coordination