In the interests of providing balance to this article, some of the possible drawbacks that businesses may want to consider before opting for outsourced IT support / managed IT services / and outsourced IT helpdesk could, for example, include:
– Control issues: It’s tempting to think that when you outsource IT support, you may have less control over the service you receive, as you are relying on an external company to provide those services.
– Possible communication issues: There may be communication barriers and difficulties coordinating with an outsourced IT support team, especially if they are in a different time zone.
– Security concerns: There may be security concerns when outsourcing IT support, as you entrust sensitive data to an external company. However, with IT security being part of their expertise, outsourced IT support companies take steps such as adhering to industry-standard security practices, e.g. ISO 27001, to protect customer data, use secure communication channels to communicate with customers, offer security guarantees, implement strict access controls (e.g. multi-factor authentication), and much more to maximise security.
– Dependency: Some businesses worry that they may become dependent on the outsourced IT support provider, which can be risky if the relationship is terminated or the provider experiences difficulties or could be costly if prices go up.