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Website Privacy Policy

Last Updated: September 2018

SUMMARY

At We Do Your Group we believe in the importance of looking after your information and ensuring that you have maximum control over it, we have summarised the key points from within our Privacy Policy but would always encourage to read it in full.

  1. Only those who require access from our end, at the appropriate levels, will have access to your information
  2. If you would like to access, amend or delete any information we hold on you please contact us at [email protected]

If at any time you are concerned or have any questions about how we might be handling your data, please contact us at [email protected]

IF YOU DO NOT ACCEPT AND AGREE WITH OUR PRIVACY POLICY THEN YOU MUST NOT ACCESS OR USE THE WE DO YOUR GROUP WEBSITE OR ANY OF ITS SERVICES.

INTRODUCTION

We Do Your Group Limited remain fully committed to the protection of your privacy at all times. The information contained in this policy has been published to inform you of the way in which any Personal Data (as defined below) you provide us with or we collect will be used.

When we refer to “We Do Your Group”, “we”, “our”, or “us” in this policy, we are referring to We Do Your Group Limited and its subsidiaries and affiliates, which provide the Services to you. The “Services” refers to the applications, services and websites provided by We Do Your Group. We Do Your Groupmay, from time to time, introduce new products or services. To the extent that these new products and services affect this policy, we will notify you as described below.

Please read this information carefully in order to fully understand how we treat such Personal Data.

Please read this policy in conjunction with the Terms of Use for We Do Your Group. When you access or use We Do Your Group, you agree to our privacy policy and you consent to our collection, storage, use and disclosure of your Personal Data for the purpose of making We Do Your Group and/or the Service available to you, in accordance with this policy.

We will collect, store, use and disclose Personal Data in accordance with all applicable laws relating to the protection of Personal Data, including the EU Data Protection Directive 95/46/EC, the EU General Data Protection Regulation 2016/679, the EU ePrivacy Directive 2002/58/EC as amended by Directive 2009/136/EC, as amended or superseded from time to time, and any national implementing legislation (“Data Protection Laws”).

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at [email protected]

INFORMATION WE COLLECT AND RECEIVE

“Personal Data” means any information relating to an identified or identifiable natural person; an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

We may obtain and use the following Personal Data about you:

  • Customer Account and Registration Data– this includes data you provide to create your account with us or register for events, webinars, surveys etc. as well as date relating to any purchases of good and/or services. This may include first and last name, billing information including address, delivery address, phone number and a valid email address. We process this data to supply the good and/or services you have purchased and to keep records of such transactions. Our lawful ground for processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
  • Service Data (including Session and Usage data)– when you use our Services, we receive information gathered through the use of the Service, either entered by you or from the Service infrastructure itself (for example, duration of session, connections information etc.). We may also collect usage and log data about how the services are accessed and used, including information about the device you are using the Services on, IP addresses, location information, language settings, what operating system you are using, unique device identifiers and other diagnostic data to help us support the services. This also includes information on how you use our website. We process this data to operate our website and services and ensure relevant contact is provided to you, to ensure the security of our website, to maintain back-ups of our website, other online services and business. Our lawful ground for processing this information is out legitimate interests which in this case are to enable us to properly administer our website and our business and for performance of a contract between you and us to ensure that the services provided are suitable and work correctly.
  • Third Party Data– we may receive information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you. We may also receive information from other affiliated companies that are a part of our corporate group. This helps us to update, expand and analyse our records, identify new prospects for marketing, and provide products and services that may be of interest to you. We also process this data to enable you to partake in our promotions, to deliver relevant website content and (where applicable) to deliver relevant advertisements to you and to measure or understand the effectiveness of this advertising. Our lawful ground for this processing is out legitimate interests which in this case are to study how customers user our products and services, to develop them, to grow our business and to decide our marketing strategy.
  • Location Information –we collect your location-based information from your device. We process this data to provide and support the services we provide and for fraud prevention and security monitoring. Our lawful ground for this processing is out legitimate interests which in this case are to study how customers use our products/services, to develop them, to ensure the security of our services and to protect our business and website. If you wish to opt-out of the collection and use of your collection information, you may do so by turning it off on your device settings.
  • Device Information– When you use our Services, we automatically collect information on the type of device you use, operating system version, and the device identifier (or “UDID”). We process this data to provide analyse which systems and devices are used in order to provide full support for the services we provide and to monitor use of our website. Our lawful ground for processing is the performance of a contract between you and us and legitimate interests which in this case are to study how our customers use our products / services, to develop them, to provide a better service and grow our business. 

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Legal Compliance

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you do not provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at [email protected] In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

We do not carry out automated decision making or any type of automated profiling.

HOW WE COLLECT YOUR PERSONAL DATA

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies as detailed below.

We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.

We may also receive data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

We may also receive data from purchased lists or subscription-based sites in order to verify your information.

MARKETING COMMUNICATIONS 

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations,we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications, and, in each case, you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time.

Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

You can ask us or third parties to stop sending you marketing messages at any time by clicking on the opt out button on each email or by emailing us at [email protected] at any time.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

COOKIES, ANALYTICS AND OTHER WEB SITE TECHNOLOGIES

We may obtain information about your computer, which includes your IP address, browser type and operating system where available. This accumulation of data is used to assist system administration.

We may also collect information regarding your browsing activity and interests through use of a cookie file. This cookie file is stored on the hard drive of your computer and contains information that is transferred to your computer’s hard drive. We use the collection of this data to help us improve the experience of users on our Website and Service, and to deliver a more personalised service with more relevant content. The collection of this data allows us to:

  • store data indicative of your preferences, allowing us to adjust our Website to appeal to your individual interests; estimate the size and usage patterns of our audience;
  • record the details of any transactions carried out by you through our Website; and/or
  • identify you upon your return to our Website.

We Do Your Group are continuously improving our websites and products through the use of various third party web analytics tools, which help us understand how visitors use our websites, desktop tools, and mobile applications, what they like and dislike, and where they may have problems. While we maintain ownership of this data, we do not share this type of data about individual users with third parties.

Geolocation and Other Data:

We may utilize precise Geolocation data but only if you specifically opt-in to collection of that data in connection with a particular service. We also use information such as IP addresses to determine the general geographic locations areas of our visitors. The web beacons used in conjunction with these web analytics tools may gather data such as what browser or operating system a person uses, as well as, domain names, MIME types, and what content, products and services are reviewed or downloaded when visiting or registering for services at one of our websites.

Google Analytics: 

We use Google Analytics as described in “How Google uses data when you use our partners’ sites or apps.” You can prevent your data from being used by Google Analytics on websites by installing the Google Analytics opt-out browser add-on here.  We also employ IP address masking, a technique used to truncate IP addresses collected by Google Analytics and store them in an abbreviated form to prevent them from being traced back to individual users.

Tracking Technologies:

We Do Your Group and our partners use cookies and similar tracking technologies to track user traffic patterns and hold certain registration information. Tracking technologies also used are beacons, tags and scripts to collect and track information and to improve and analyse our services. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can still review the website if you choose to set your browser to refuse all cookies; however, you must enable cookies to establish an account and to install the Services.

Examples of Cookies We Use:

Cookie TypePurposeDescription
Session Cookies We use these cookies to operate Our      Website.Some cookies are essential for the operation of the We Do Your Group Website. If a user chooses to disable these cookies, the user will not be able to access all the content and features.
Preference CookiesWe use these cookies to remember Your preferences.When You register at the We Do Your Group Website, We use cookies to store unique, randomly assigned user IDs that We generate for administrative purposes.
Security CookiesThese cookies are used for general security purposes and user authentication.We use security cookies to authenticate users, prevent fraudulent use of login credentials, and protect user data from access by unauthorised parties.

 

Social Media:

Our sites include social media features, such as Facebook, LinkedIn and Twitter “share” buttons. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the company providing them. 

Third Party Cookies:

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. You remain entitled to refuse cookies by adjusting your browser settings accordingly. Doing so however may restrict your access to certain areas within our Website or Service. Unless you adjust your browser settings to refuse cookies, our system will issue cookies when you log on to our Website.

HOW WE USE THE INFORMATION WE COLLECT AND RECEIVE

We Do Your Group may access and use the data we collect as necessary (a) to provide and maintain the Services; (b) to address and respond to service, security, and customer support issues; (c) to detect, prevent, or otherwise address fraud, security, unlawful, or technical issues; (d) as required by law; (e) to fulfil our contracts; (f) to improve and enhance the Services; (g) to provide analysis or valuable information back to our Customers and users.

Some specific examples of how we use the information:

  • Create and administer your account
  • Send you an order confirmation
  • Facilitate and improve the usage of the services you have ordered
  • Assess the needs of your business to determine suitable products
  • Send you product updates, marketing communication, and service information
  • Respond to customer enquiries and support requests
  • Conduct research and analysis
  • Display content based upon your interests
  • Analyse data, including through automated systems and machine learning to improve our services and/or your experience
  • Provide you information about your use of the services and benchmarks, insights and suggestions for improvements
  • Market services of our third-party business partners

We Do Your Group will retain your information as long as your account with us is active, and then for up to 6 months thereafter for our own internal administrative purposes, to comply with our legal obligations, to resolve disputes, and enforce our agreements.

If you wish to cancel your account or for us to stop providing you services, or if we hold personal information about you and you want it to be removed from our database or inactivated, please contact us by emailing on [email protected]

WHERE WE STORE PERSONAL DATA

The Personal Data we obtain from you may be moved to and stored at a destination within the European Economic Area (“EEA”).  You agree that Personal Data we obtain from you may be processed by our service providers based in, countries outside of the EEA for the purposes of providing you with the Service. Such countries may not have laws offering the same level of protection for Personal Data as those inside the EEA; however, where such transfers of data occur, we will take steps to prevent the transfer of Personal Data without adequate safeguards being put in place and will ensure that your Personal Data collected in the EEA and transferred internationally is afforded the same level of protection as it would be inside the EEA. For further information on, or a copy of, the adequate safeguards adopted by us for the international transfer of Personal Data, please email [email protected]

We store the Personal Data you provide us with on our secure servers. In the event of us giving you passwords which grants you access to specific areas within our Website or Service, it remains your responsibility to maintain the confidentiality of these passwords. This includes the responsibility to refrain from sharing your password with other parties. Remember that if you lose control of your passwords, you may lose control over your personal information.

As the transmission of data via the Internet cannot be assumed completely secure, we cannot guarantee the security of any of your data transmitted to our Website or Service; you are therefore responsible for any risk associated with such transmission. We will however at all times take all reasonable steps to ensure the transmission of your data is executed as securely as possible, and upon receipt of your we will continue at all times to enforce strict security procedures and features in an attempt to prevent any unauthorised access.

HOW WE PROTECT YOUR PERSONAL DATA

We Do Your Group follows generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received, however, no security measure is perfect. We recommend safeguarding your passwords, as it is one of the easiest ways you can manage the security of your own account – remember that if you lose control over your password, you may lose control over your personal information.

We will take all reasonable steps to maintain appropriate technical and organizational measures to protect the Personal Data you provide to us against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to your Personal Data.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

DATA RETENTION  

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

DISCLOSURES OF YOUR PERSONAL DATA

Ensuring your privacy is important to us. We do not share your personal information with third parties except as described in this privacy policy. We may share your personal information with (a) third party service providers; (b) business partners; (c) affiliated companies within our corporate structure and (d) as needed for legal purposes. Third party service providers have access to personal information only as needed to perform their functions and they must process the personal information in accordance with this Privacy Policy.

Examples of how we may share information with service providers include:

  • Fulfilling orders, providing and delivering the services
  • Payment processing and fraud prevention
  • Providing customer support
  • Sending marketing communications
  • Conducting research and analysis
  • Service providers who provide IT and system administration services
  • Professional Advisers including accountants, lawyers, bankers, auditors and insurers
  • Government bodies that require us to report processing activities
  • As part of a merger, sale of company assets, financing or acquisition of all or a portion of our business by another company where customer information will be one of the transferred assets.
  • As required by law, for example, to comply with a valid legal process; when we believe in good faith that disclosure is necessary to protect our rights, or to protect your safety (or the safety of others); to investigate fraud; or to respond to a government request.

Our service providers have to follow our express instructions when processing the Personal Data you provide and must have in place appropriate technical and organisational security measures to safeguard such Personal Data, and we do not allow them to use this information for their own commercial purposes. We require all third party processors to respect the security of your data and to treat it in accordance with the law.

We may also disclose your personal information to any third party with your prior consent.

INTERNATIONAL TRANSFERS

We are subject to the provisions of the General Data Protection Regulations that protect your personal data. Where we transfer your data to third parties outside of the EEA, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:

  • We may transfer your personal data to countries thatthe European Commissionhave approved as providing an adequate level of protection for personal data by; or
  • If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place; or
  • Where we use certain service providers who are established outside of the EEA, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

COMMUNICATIONS

We Do Your Group may need to communicate with you for a variety of different reasons, including:

  • Responding to your questions and requests. If you contact us with a problem or question, we will use your information to respond.
  • Sending you Service and administrative emails and messages. We may contact you to inform you about changes in our Services, our Service offerings, and important Service related notices, such as billing, security and fraud notices. These emails and messages are considered a necessary part of the Services and you may not opt-out of them.
  • Sending emails about new products or other news about We Do Your Group, its affiliates or subsidiaries that we think you’d like to hear about either from us or from our business partners. You can always opt out of these types of messages at any time by clicking the unsubscribe link at the bottom of each communication.
  • Conducting surveys. We may use the information gathered in the surveys to enhance and personalize our products, services, and websites.
  • Offering referral programs and incentives, which allow you to utilize email, text, or URL links that you can share with friends or colleagues.

YOUR LEGAL RIGHTS  

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights on the ICO website here

If you wish to exercise any of the rights set out above, please email us at [email protected]

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

THIRD-PARTY LINKS  

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

CHANGES TO OUR PRIVACY POLICY

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes we will provide notice on this website, and we may notify you by email (sent to the e-mail address specified in your account), prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices to ensure that you remain happy with the latest version. If you continue to use the Services after those changes are in effect, you agree to the revised policy.

QUESTIONS, COMMENTS AND GETTING IN TOUCH

Should you have any queries about this policy please contact us by email on [email protected], call us on 0117 9118 808 or write to us at We Do Your Group Limited, 20 Apex Court, Woodlands, Bradley Stoke, Bristol BS32 4JT. For all other support requests please contact us on [email protected]

Website Terms of Use

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS SITE (INCLUDING THE LIMITATIONS OF LIABILITY SECTION)

Website Operator

The We Do Your Group Website (the “Website”) is run by We Do Your Group Limited (a company registered in England and Wales (Registered number: 10006944) and whose registered office is at 20 Apex Court, Woodlands, Bradley Stoke, Bristol BS32 4JT) on behalf of itself and its subsidiary company’s:

We Do Your IT Limited (Registered Number: 05982162);

We Do Your IT Supplies (Registered Number: 08598095);

We Do Your Hosting Limited (Registered Number: 09667850);

We Do your Communications Limited (Registered Number: 10450939);

and its affiliates:

Away From My Desk Limited (Registered Number: 07333624); and

Away From My Desk Remote Support Limited (Registered Number: 09711508).

All of which are registered in England and Wales with a registered office of 20 Apex Court, Woodlands, Bradley Stoke, Bristol BS32 4JT.

Referred to below as “We”, “Us”, “Our” or “We Do Your Group”.

This Website is run for the benefit of the current and potential Customers of The We Do Your Group.

Application of Terms of Use

These term of use for website (together with the documents referred to in them) tell You the terms of use of which You may make use of Our Website. Use of Our Website includes accessing, browsing and searching the Website.

In these Terms of Use, You or Your means any third party that accesses the Website and is not either (i) employed by We Do Your Group Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to We Do Your Group Limited and accessing the Website in connection with the provision of such services.

Please read these Terms of Use carefully (including the “Limitations of Liability” section below) before You start to use Our Website, as these will apply to Your use of Our Website and may affect your legal rights.

We may update these Terms of Use from time to time, including, to reflect changes in law or as a result of changes to the content of the Website or the addition of new features. Therefore, it is important that You refer to these Terms of Use from time to time to ensure that You are familiar with the relevant terms which will govern Your use of the Website.

You must be at least 18 years of age to use this Website.

BY USING OUR WEBSITE, YOU CONFIRM THAT YOU ACCEPT THESE TERMS OF USE AND THAT YOU AGREE TO COMPLY WITH THEM. YOU ALSO REPRESENT AND WARRANT THAT YOU ARE AT LEAST 18 YEARS OF AGE. 

IF YOU DO NOT AGREE TO THESE TERMS OF USE, YOU MUST NOT USE OUR WEBSITE.

These Terms of Use incorporate the following additional terms, which also apply to Your use of our Website:

  • Our Privacy Policy, which sets out the terms on which We process any personal data We collect from You or that You provide to us and information about any cookies We use on our Website. By using our Website, you consent to such processing and You warrant that all data provided by you is accurate.

Subject to any specific terms identified in respect of a particular feature or part of our Website, these Terms of Use (including, our Privacy Policy) constitute the entire agreement between you and us with respect to your use of the Website.

Accessing the Website

We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period. Any online facilities, tools, services or information that We Do Your Group makes available through the Website is provided “as is” and on an “as available” basis.

You are responsible for making all arrangements necessary for you to access our Website (including, having access to an internet connection and an appropriate browser).

You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.

Prohibited Uses

You may use our Website only for lawful purposes. You may not use our Website:

  • In any way that is harmful, fraudulent or had any fraudulent purpose or effect, unlawful, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
  • In any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
  • To make, transmit or store electronic copies of Content protected by copyright without the permission of the owner; or
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

Disclaimer

We use reasonable endeavours to check the accuracy of information published on our Website. We do not warrant that the information is free from error and you acknowledge that the information, products and services published on our Website may include inaccuracies or typographical errors. Changes are periodically added to the information. We may make improvements and/or changes in our Website at any time.

We (and/or our suppliers) make no representations about the suitability of the information, products and services contained in our Website for any purpose. We shall use reasonable care and skill in carrying out the services delivered through our Website.

We (and/or our suppliers) hereby disclaim all warranties, terms and conditions with regard to this information, products, and services, including all implied warranties, terms and conditions, by statute, collaterally or otherwise, of satisfactory quality, fitness for a particular purpose, title, and non-infringement (to the extent permitted by law).

Intellectual Property Rights

We are the owner (or the licensee) of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may download and/or print off one copy of extracts of any page(s) from our Website for your personal use and you may (in a non-commercial context) draw the attention of others to content posted on our Website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not further use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as author of the content on our Website must always be acknowledged. You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us (or our licensors as appropriate).

If you print off, copy or download any part of our Website in breach of these Terms of Use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (for the avoidance of doubt, these Terms of Use shall continue to apply in respect of any such materials).

Content and information provided by third parties (other than members of the We Do Your Group) is identified clearly where it appears. We publish this content as supplied to us and are not responsible for its accuracy or timeliness. You must take appropriate steps to verify this information before acting upon it.

Third Party Links and Resources in our Website

This Website may contain links to other Websites and resources operated by third parties. These links are provided for your reference only. Unless expressly stated, we do not control such Websites or resources and are not responsible for their availability or content.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and disclaim liability for any and all forms of loss or damage arising out of the use of them. Our inclusion of links to such Websites does not imply any endorsement of the material on such Websites or any association with their operators.

Linking to Our Website

You may link to the Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Our Website must not be framed on any other site.

We reserve the right to withdraw linking permission without notice.

LIMITATIONS OF LIABILITY

Please read this section carefully as it sets out the limits of our liability to you in relation to your use of the Website.

Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence or breach of statutory duty), or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our Website; or
  • use of or reliance on any content displayed on our Website (regardless of the origins of such content).

To the maximum extent permitted by law, we accept no liability for any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities, loss or corruption of any data, database or software, or any special, indirect or consequential loss or damage.

We assume no responsibility for the content of Websites linked on our Website. Such links should not be interpreted as endorsement by us of those linked Websites. We will not be liable for any loss or damage that may arise from your use of them.

We use reasonable efforts to check the accuracy of the information published on our Website. You should note however that We do not warrant that such information will be error free and you acknowledge that the information, products, and services published on the Website may include inaccuracies or typographical errors. Changes are periodically added to the information herein.

We (and/or our suppliers) make no representations about the suitability of the information, products, and services contained on this Website for any purpose.

Subject to the first paragraph under this section (Limitations of Liability), in no event shall we (or any of our suppliers or licensors) be liable to you whether in contract, tort (including negligence or breach of statutory duty), or otherwise, for any, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of this Website or with the delay or inability to use this Website, or for any information, products, and services obtained through this Website, or otherwise arising out of the use of this Website, even if we or any of our suppliers has been advised of the possibility of such damages arising.

Subject to the first paragraph under this section (Limitations of Liability), our liability (and that of our suppliers or licensors) for any losses suffered arising out of, or in connection with, your use of this Website, whether in contract, tort (including negligence or breach of statutory duty), or otherwise is limited to the greater of: (i) the total value of the relevant transaction (if any) under which the claim arises for any one event or series of connected events, or (ii) the sum of one thousand pounds (£1,000).

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect Your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to Your downloading of any content on it, or on any Website linked to it.

This does not affect any legal rights you may have as a consumer.

You acknowledge that we have made the Website available to you in reliance upon these Terms of Use and in particular these Limitations of Liability.

Viruses

We do not guarantee that our Website will be secure or free from bugs or viruses and recommend that you use your own virus protection software.

You must not misuse our Website by knowingly introducing viruses, trojans, worms, time-bombs, keystroke loggers, spyware, adware or other material, harmful programmes or similar computer code designed to adversely affect the operation of any computer software or hardware, which may be malicious or technologically harmful.

You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored, or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you may be committing a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

General

We reserve the right to change these Terms of Use (and any other terms, conditions, and notices) under which this Website is offered.

If any part of these Terms of Use is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Any provision of these Terms of Use that expressly or by implication is intended to come into or continue in force on or after termination of your right to use the Website shall remain in full force and effect, including, any licences granted by you in respect of any uploaded content and the provisions of the section titled Limitations of Liability.

We will not be in breach of any of our obligations under these Terms of Use (or otherwise liable for any failure or delay in performance) if we are prevented, hindered or delayed in or from performing any of our obligations by any event beyond our reasonable control. The time for performance of such obligations shall be extended accordingly.

Subject to any specific terms detailed on the Website in relation to particular features or materials, these Terms of Use (together with the Privacy Policy) set out the entire agreement between you and us in respect of your use of the Website.

No failure or delay by us to exercise any right or remedy provided under these Terms of Use or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

You may not transfer any of your rights under these Terms of Use to any other person. We may transfer our rights under these terms and condition where we reasonably believe your rights will not be affected. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms of Use and no third party will gave any right to enforce or rely on any provision of these terms and conditions.

No part of this site may be reproduced in any form whether electronically or otherwise without our prior consent, other than temporarily in the course of using our Website.

All contents of this Website are: Copyright 2018 We Do Your Group Limited. Any rights not expressly granted herein are reserved.

Governing Law

Please note that these Terms of Use, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

Use of this Website is unauthorised in any jurisdiction that does not give effect to all provisions of these Terms of Use, including without limitation this paragraph.

Website Terms of Use

General Data Protection Regulation (GDPR)

Privacy Notice for Data Services Provided Through Email and Telephone

General Data Protection Regulation (GDPR)

Privacy Notice for Data Services Provided Through Email and Telephone

INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data.

WE DO YOUR GROUP LIMITED are the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Our email address is [email protected]

Our postal address is 20 APEX COURT, WOODLANDS, BRADLEY STOKE, BRISTOL, BS32 4JT.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at [email protected]

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when legally permitted. The most common uses of your personal data are:

  • Where we need to perform the contract between us.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at [email protected]

Purposes for processing your personal data

Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.

We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at [email protected] if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/ActivityType of dataLawful basis for processing
To register you as a new customer

(a) Identity

(b) Contact

Performance of a contract with you

To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests to recover debts owed to us

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services

To enable you to partake in a prize draw, competition or complete a survey

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests to study how customers use our products/services, to develop them and grow our business

To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise

(b) Necessary to comply with a legal obligation

To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical

(b) Usage

Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy
To make suggestions and recommendations to you about goods or services that may be of interest to you

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

Necessary for our legitimate interests to develop our products/services and grow our business

Marketing communications

You will receive marketing communications from us if you have:

  1. requested information from us or purchased goods or services from us; or
  2. if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications; and
  3. in each case, you have not opted out of receiving that marketing.

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

You can ask us or third parties to stop sending you marketing messages at any time by emailing us at [email protected]at any time.

Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 2 above:

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
  • Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

INTERNATIONAL TRANSFERS

We share your personal data within our group of companies which involves transferring your data outside the European Economic Area (EEA).

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
  • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
  • Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

Please email us at [email protected] if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 

DATA SECURITY

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

PERSONAL INFORMATION PRIVACY LAWS – YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

You can see more about these rights at the ICO website here

If you wish to exercise any of the rights set out above, please email us at [email protected]

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

REVISION: REVISION 1

DATE: 16 APRIL 2018

AUTHOR: ROB MORROW, MANAGING DIRECTOR

GENERAL DATA PROTECTION REGULATION GDPR PRIVACY NOTICE FOR SERVICES PROVIDED THROUGH EMAIL AND TELEPHONE

We Do Your Group List of Companies

General Data Protection Regulations (GDPR)

Group Companies EU Data Protection Laws GDPR Statements

General Data Protection Regulations (GDPR)

Group Companies EU Data Protection Laws GDPR Statements

Group Companies EU Data Protection Laws GDPR Statements

The eu data protection regulation (GDPR) standardises data protection law across all 28 European Union countries and imposes strict new rules on controlling and processing personally identifiable information (PII). It also extends the protection of personal data and data protection rights by giving control back to European Union residents. GDPR replaces the 1995 European Union Data Protection Directive, and goes into force on May 25, 2018. It also supersedes the 1998 United Kingdom Data Protection Act.
There are many essential items in the regulation, including increased fines, breach notifications, opt-in consent and responsibility for data transfer outside the European Union. As a result, the impact to businesses is huge and will permanently change the way customer data is collected, stored, and used.
General Data Protection Regulation applies to all organisations holding and processing European Union resident’s personal data, regardless of geographic location. Many organisations outside the European Union are unaware that the European Union General Data Protection Regulation regulation applies to them as well. If an organisation offers goods or services to, or monitors the behaviour of European Union residents, it must meet General Data Protection Regulation compliance requirements.
Below is how each group member handles and protects your personal data, just click the company logo for more details if you have any questions regarding these statements please feel free to contact us on 0117 3700145

Want to Know More About Us?

Find out more about our mission, vision, values, our team and our partners.

Our Code Of Conduct

IT Professionals

BCS

The IT industry is something that everyone 

relies on every day, even if they do not realise it. If you have a computer you rely on IT professionals but it is difficult to tell who is reputable or not. We believe that all IT professionals should be a member of a professional body, this is why we fund all of our staff to have professional membership to the British Computer Society. As we are regulated by this professional body we all adhere to the British Computer Society Code of Conduct details of which can be found here

Our Code Of Conduct

Communications ProfessionalsRegulated Telephone Company

Our Communications Services are regulated by the federation of communication services and we follow their code of conduct and they are available to mediate on you behalf if you should have a dispute with us.

Top view office stuff with eyeglasses, stationery, coffee cup, earbuds, laptop, smartphone white screen mockup and copy space on white background.

Our Mission

We Make Technology Our Problem, So Business Owner’s Can Get On With What They Do Best

 

– Provide Excellent Customer Service At Every Opportunity

– Help Customers by Being Creative With Technology Issues

– Make All Issues Our Problem, Keeping Customer Informed With Every Step

– Communicate Regularly to Ensure All Problems Are Fixed to a High Standard

– If The Problem Cannot be Fixed, Don’t Charge Anything

Always Suggest Solutions That Improve The Customer’s Business

Our Vision

To Simplify and Improve the Lives of Our Customers and Staff

– To be famous in the south west for providing the very best customer experience within the technology sector.

– To help every single customer have a resilient system against all downtime.

– To improve the personal lives for every single customer through flexible and smart technology systems.

– To support and develop every member of our team to be degree level qualified.

We Do Your Group

We Have Provided Our Support Since 2006, Below is our Journey So Far

October 2006
Where it all began
Cartoon image of small people sat on a laptop, with gears, graphs, laptops and mobile phones
We Do Your IT Founded
August 2010
Remote Access
Cartoon image of small man in front of large computer screen showing email symbol and video player
Away From My Desk founded
July 2013
Hardware & Software
Cartoon image of filter - Representing Java, HTML, PHP - Man sat on top of it with a laptop
We Do Your IT Supplies Founded
July 2015
Hosting
Cartoon image of large computer screen, with multiple people carrying parts of the screen, such as websites and graphs - Working
We Do your Hosting Founded
October 2016
Communications
Cartoon image of large wifi symbol with three people sat on or around it, whilst on laptops and phones
We Do Your Communications Founded
January 2019
Marketing
Cartoon image of large megaphone with people stood around it smiling
We Do Your Marketing Founded

Meet The Professional Team

Each member of our team knows the importance of working together to take the burden of our customer’s technology issues

Rob Staff Photo

Rob Morrow

Managing Director

I have acquired a reputation for quickly grasping new ideas and concepts. Effectively combining technical expertise with commercial acumen to develop innovative and creative solutions to problems. I see myself as a highly driven individual who exceeds set goals without compromising levels of service.

Adam Staff Photo

Adam Gillett

Director

I am a kind, considerate and ambitious person using these qualities to fuel growth as a Director of IT support service companies in the south west region. I have acquired the reputation for providing excellent customer support whilst promptly delivering on the requirements for many different types of business.

Image of Jody Director

Jody Morrow

Director

I am currently the director of We Do Your Group and Away From My Desk. I work to ensure that the customers have an experience that they will not only enjoy, but also want to tell their friends about. I have been working to achieve this since I joined the company, and became Director.

Harry Staff Photo

Harry Morrow

Marketing Director

Over the past few years, I have been lucky enough to work with various brands across the South-West. I believe that these brands, big and small, deserve to receive the best quality marketing to help improve their presence, nurture their current customers and also help them find new leads.

Josh Staff Photo

Josh Linbourne

IT and Communications Manager

Currently, I work as team leader, making sure that the team give the best customer service and support that our customers deserve. I am a hard-working, enthusiastic individual and willing to help anyone who is at need.

Liz Staff Photo

Liz Morrow

Marketing Manager

Since I have started working for We Do Your Marketing I have learned a lot and have become extremely keen to help. I am always enthusiastic and ready to help and like to keep our customers well looked after and happy. I am hard-working and determined to get things just right for you.

Bekah Stammers

Solutions Consultant Manager

I have been working at Away From My Desk for 5 years now and my current role is Team Leader. Within my role as Team Leader, I support the team to ensure that we give the best service and support that our customers deserve. I am a self-confessed perfectionist with a keen eye for detail, which is very useful for ensuring that our systems and processes are correct and up to date. During my time at the company, I have had the opportunity to complete Level 3 & 4 Business Administration apprenticeship courses and am working through Level 5 Leadership & Management.

Ant Staff Photo

Anthony Teddy

Team Leader - Comms

As part of a small team of IT professionals I have been assisting in setting up IT networks and telephony infrastructure for now and the future. We have embraced the IP telephony model and have been supplying and installing a more converged telecoms experience for our customers.

Bart Staff Photo

Bart Konieczny

IT/Comms Consultant

I thrive in a consultant role as I like to work with a variety of people and enjoy digging into customer problems and solving their issues. I always try to put the customer at the centre of what I do and enjoy making sure they are happy. I am calm in difficult situations as I enjoy solving problems and making quick decisions.

Matt M Staff Photo

Matthew Mundy

IT Consultant

My IT role allows me work on and enjoy all aspects of IT troubleshooting for our customers, and to provide them with the customer service they expect from their support provider. I also love being part of the friendly and integral team at We Do Your IT.

Matt O Staff Photo

Matthew O'Sullivan

IT Consultant

As an IT Consultant I try to approach problems in a calm & measured way. I have a friendly attitude and try not over complicate things. Being part of a supportive team means access to a wealth of knowledge to help our customers. On a personal note I am a bit of a coffee fanatic, love paddle boarding and walking my dog.

Oli Staff Photo

Oliver Houghton

IT Consultant

As an IT Consultant I enjoy the challenge of solving problems – with the ability to remain calm and apply a considered approach to help a variety of clients. This role has provided an opportunity to improve my communication skills and I feel proud to be part of a business where the team strive towards a common goal.

Image of Tom - IT Consultant

Tom Linbourne-Caddick

IT Consultant

I am currently enrolled within a small team of IT consultants. I am learning and willing to over come challenges that come within this role, I am a compassionate, charitable, hard working person who is willing to give the time and effort into every customer to help them get over any complication.

Jake Staff Photo

Jake Cook

Marketing Consultant

I excel in the marketing sector, whether it's creating graphics for a website or optimising Google SEO. I enjoy taking the stress away from our clients, small or large and making their ideas a reality! In my spare time, I like to go camping and hiking.

Image of Beth, Solutions Consultant

Beth Stammers

Solutions Consultant

I have been working at Away From My Desk for 3 years now and have completed my Level 3 Business Administration course. At present I am enrolled in a Digital Marketing Level 3 course to allow me to help the team with our marketing strategies. As a Solutions Consultant, I am able and happy to help our customers in the most efficient way possible, whilst providing a good level of customer service. As well as this, I enjoy helping and supporting the other members of our team.

Image of Jess, Solutions Consultant

Jess Cason

Solutions Consultant

I have been at Away From My Desk for 5 years and have completed both my Level 3 and 4 in Business Administration. My current job role as a Solutions Consultant allows me to help and support our customers where possible, making sure their needs and requirements are always fulfilled. I enjoy helping our customers with any issues they may be experiencing, whilst providing support to each member of the team. Outside of work I enjoy spending time with my family and friends.

Image of Cath, Solutions Consultant

Catherine Hughes

Solutions Consultant

After joining Away from My Desk nearly a year ago, I feel as though I have gained a huge amount of confidence and experience. My current role as a Solutions Consultant allows me to solve our customers problems on a day to day basis and make sure that they are able to use our service successfully. In my role I make sure that the customers are looked after, and it is fulfilling to know that I am part of a team that makes sure that GP’s are able to work from home as and when they require.

Our Partners

The keys to good customer service is choosing the right partners to help us define excellent customer service for everyone

Atera logo
Microsoft Silver Cloud Partner
Bitdefender logo
Gamma logo
datto logo - industry leading cloud backup
LogMeIn logo
Veeam logo
We Do Your IT Support Brand Logo

Fixed Price or Pay-As-You-Go IT Support and Cyber Security for Business

Image of a young man and young woman smiling and talking looking at an iPad
We Do Your Communications Logo

Broadband, Cabling, Telephone Systems and SIP Trunks

Image of a bunch of wires tangled
WDYM White logo

Outsourced Marketing Department for Web Design, SEO, PPC, Social Media and more...

WeDoYourITSupport website branding on screens; Mac computer, Mac laptop, iPad and mobile phone
We Do Your Hosting Logo

Websites, Domains, Hosted Backup and Office 365 Migrations

Server Room Cases
We Do Your IT Supplies Logo

Hardware and Software Supplies

lenovo-think-p-series-1