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IT Consultant
Why Not Work For Us? We Do Your IT is a company under the We Do Your Group umbrella and we want to hear from you!
IT Consultant
Why Not Work For Us? We Do Your IT is a company under the We Do Your Group umbrella and we want to hear from you!

Employment Type: Full time

Education Level: GCSE or equivalent (preferred)

Experience: Requires minimum 3 years’ experience working within an MSP

Job Location Type: Office based with onsite support to our customers

Location: 20 Apex Court, Woodlands, Bradely Stoke, Bristol

How Close Do You Need To Live: Within 20 miles off Office

Salary: £20,000-£25,000

Job Description:

About Us

We Do Your IT Limited provides small and medium-sized businesses with outstanding IT services alongside exceptional customer service. We make IT our problem allowing business owners to focus on their business uninterrupted. We are a small business based in Bradley Stoke, Bristol.

We have a small, tight-knit team that is proud to work with us. We have worked hard to create an enjoyable working environment and to attract like-minded people to work with us and for us. Most of the team have completed apprenticeships or extensive training courses with us and continue to excel in their chosen area. We believe in loyalty and fairness, ensuring equal opportunities within both progressions within the business and training opportunities.

 

About the position 

We are looking for an individual with a passion for helping people and great IT skills to join our team. You will have good attention to detail, excellent problem-solving skills, and be a supportive team member who wants to progress and excel in the workplace. You will be confident and patient when working with a wide range of customers and services while enjoying giving excellent customer service to go above and beyond for our clients.

You will be working in our office in Bradley Stoke, Bristol, on a range of tasks to help our customers, 37.5 hours a week from 9:00 am to 5:00 pm, with a 30-minute lunch break.

You will need to be a driver as we complete onsite visits as well as remote support.

 

Requirements 

We are looking for someone who is excited about this position, but we also want to ensure you know what to expect:

  • Have a genuine interest in helping others. You will need to thrive in a customer service role to support our customers but also the team in developing and growing their skills.
  • Weekend Cover. We provide basic weekend cover to our clients on a rota basis, you will be required to cover roughly one weekend in four on a rotation basis, this is simply a process of monitoring an emergency mailbox.
  • Minimum of 3 years experience. This will be with an MSP as well as a helpdesk support role.

 

Experience: 

Experience of the following would be ideal but is not essential:

  • 1st line and 2nd line helpdesk support with good troubleshooting skills.
  • Windows Server administration
  • Office 365 management (Exchange and SharePoint)
  • New user setups
  • Project manage migrations to Office 365
  • Security policies
  • Microsoft Hyper-V
  • Network management
  • TCP/IP, Routing, VLAN
  • VPN
  • Wireless configuration/technologies
  • Firewall configuration

 

Benefits 

  • Full training. Full training will be provided on all aspects of the role and on our systems and processes.
  • Monthly Pay Bonuses. We have a bonus structure available to offer a monthly team bonus, all team members contribute to this in order to achieve a varied bonus each month.
  • Opportunity to progress. We support our staff to further career progression where possible to ensure that you are as fully developed as possible.
  • Regular team nights out. This usually involves a meal followed by cocktails and later onto a club. Chosen by our larger team, this is an optional night out as a team.
  • Monthly team bonus. Working hard comes with the reward of team bonuses which have included activities, free food, a purchase of a pool table and much more.
  • Holidays. 28 days holiday per year, including bank holidays.

 

Job Type:

Full-time, IT Technician

 

Salary: 

£22,000 – £25,000 per year plus bonuses and on-call rates

 

Work remotely 

  • No

 

Job Types:

Full-time, Permanent

 

Education:

  • GCSE or equivalent (preferred)

 

Experience: 

  • MSP technical support: 2 years (required)
  • General IT support: 2 years (required)

 

Licence/Certification: 

  • Driving Licence (required)