As a Second-Line IT Support Consultant at We Do Your IT Limited, a leading service provider, you will play a crucial role in delivering outstanding consultancy services to our small and medium-sized business clients. Your expertise will be essential in troubleshooting and resolving complex IT issues, ensuring our customers can operate smoothly and without interruption as their trusted service provider.

At We Do Your IT, you will be part of a close-knit team prioritising collaboration and support in delivering exceptional second-line assistance. Our commitment to fostering a positive work environment encourages like-minded professionals to thrive together. Many team members benefit from extensive training and knowledge acquired through apprenticeships, which promotes loyalty, fairness, and equal growth opportunities. This allows everyone to excel in their roles and contribute to our collective success.

About the position

We seek a diligent and passionate 2nd-line IT Consultant to join our dynamic team at We Do Your IT Limited. In this role, you will leverage your strong IT expertise to provide effective solutions for our clients’ diverse technical challenges. The ideal candidate will possess meticulous attention to detail, outstanding problem-solving skills, and a friendly demeanour that fosters a supportive team environment. You will address customer inquiries over the phone, ensuring clear communication with a varied clientele while consistently delivering exceptional service.

Initially, you will collaborate with our experienced team at our office in Bradley Stoke, Bristol, engaging in various tasks to assist our customers. This position requires a 40-hour work week from Monday to Friday, including a 30-minute lunch break.

Experience:

Ideal but not essential experience includes:

• First-line and second-line support line helpdesk support with solid troubleshooting skills and the ability to solve basic issues to help teach apprentices and first-line technicians.
• Office 365 management (Exchange and SharePoint)
• Project management for migrations to Office 365
• Windows Server administration
• New user setups
• Implementation of security policies
• Microsoft Hyper-V
• Network management
• TCP/IP, Routing, VLAN
• VPN configuration
• Wireless technologies and configuration
• Firewall configuration

Additional requirements:

• At least two years of experience in an IT helpdesk support role handling various systems
• Experience in a similar MSP supporting small and medium businesses
• One year of MSP technical support (required)
• One year of general IT support (required)

Benefits

Comprehensive training will be provided, covering all aspects of the role as well as our systems and processes. We prioritise career progression and actively support our staff in advancing their skills and knowledge to ensure they remain competitive in the job market.

Our company offers a pension plan and hosts regular optional team outings, which may include casual meals, drinks, or activities like bowling. These events are fully funded by the company, allowing for a relaxed atmosphere without mandatory team bonding.

When you work with us, you are entitled to 28 days of holiday each year, which includes bank holidays and a day off for your birthday.

Schedule

Flexitime – Monday to Friday