2nd Line IT Helpdesk Technician

Job Description:

Job description

We Do Your IT Limited provides small and medium-sized businesses with outstanding IT services alongside exceptional customer service. We are proud to make IT our problem to allow business owners to focus on their business uninterrupted. We are a small business based in Bradley Stoke, Bristol.

We have a small, tight-knit team that is proud to work with us. We have worked hard to create an enjoyable working environment and to attract like-minded people to work as part of our team. Most of the team have completed extensive training courses or apprenticeships with us and continue to excel in their chosen area. We believe in loyalty and fairness, ensuring equal opportunities with both progressions within the business and training opportunities.

 

About the position

We are looking for an individual to join our team that has great IT skills and a passion for helping people. You will have good attention to detail, excellent problem-solving skills, and be supportive member of your team. You will be confident and patient when working with a wide range of customers and services while enjoying the opportunity to give excellent customer service to our clients.

You will initially be working alongside the team in our office in Bradley Stoke, Bristol on a range of tasks to help our customers, 40 hours a week, Monday to Friday, with a 30-minute lunch break. Once you understand the systems we use and have settled in, we can offer a hybrid working option with some days at home and some days in the office.

 

Requirements

We are looking for someone who is excited about this position, but we also want to ensure you know what to expect:

Have a genuine interest in helping others. You will need to thrive in a customer service role to support our customers but also the team in developing and growing their skills.

Minimum of 2-years experience but ideally 4 years plus. The experience can be any IT helpdesk role however, MSP specific experience is preferred.

 

Experience:

Experience of the following would be ideal but is not essential:

• 1st line and 2nd line helpdesk support with good troubleshooting skills.
• Office 365 management (Exchange and SharePoint)
• Project manage migrations to Office 365
• Windows Server administration
• New user setups
• Security policies
• Microsoft Hyper-V
• Network management
• TCP/IP, Routing, VLAN
• VPN
• Wireless configuration / technologies
• Firewall configuration

 

Benefits

Full training. Full training will be provided on all aspects of the role and on our systems and processes.

Opportunity to progress. We support our staff to further career progression where possible. We want our team to be as strong as possible, but it is also important to us that our Staff have the skills to always be employed.

Regular team nights out. Simple meals, drinks, or events like bowling. All paid by the company and optional so no enforced team bonding!

Holidays. 28 days holiday per year, including bank holidays.

 

Work remotely.

Yes – Hybrid option once familiar with our systems

 

Education:

GCSE or equivalent (preferred)

 

Experience:

2 years minimum of working in an IT helpdesk support role supporting a variety of systems

Working for a similar MSP supporting small and medium business is preferred.

 

Job Types:

Full-time, Permanent

 

Pay:

£24,000 – £27,000 per year based on experience plus on-call rates

 

Benefits:

Company events

Company pension

Discounted or free food

Referral programme

Store discount

Work from home

 

Schedule:

Flexitime

Monday to Friday

 

Education:

GCSE or equivalent (preferred)

 

Experience:

MSP technical support: 1 year (required)

General IT support: 1 year (required)

Work Location: Hybrid remote in Bristol, BS32 4JT