As a 2nd Line IT Technician at We Do Your IT Limited, you will play a key role in delivering IT consultancy services to our small and medium-sized business clients. Your main responsibilities will include solving problems by troubleshooting and resolving complex IT issues, ensuring our customers can operate smoothly without interruptions. You will be part of a supportive and collaborative team environment where your contributions are valued and encouraged.

In this role, you will leverage your technical expertise to provide second-line support as part of our dedicated line support teams, develop effective solutions, and assist clients in solving IT challenges. At We Do Your IT, we foster a positive workplace culture that emphasises teamwork, learning, and professional growth. As a leading service provider, our team members benefit from training and structured apprenticeship programs designed to enhance their skills while reinforcing our commitment to loyalty, equity, and career advancement for everyone.

About The Position

We are seeking a focused and passionate second-line IT Technician to join our dynamic team at We Do Your IT. In this role, you’ll focus on solving problems and addressing issues that our clients face. The ideal candidate will have strong IT knowledge, keen attention to detail, and exceptional problem-solving abilities while maintaining a friendly disposition that fosters a supportive team environment.

Initially, you’ll work alongside our experienced team in our office in Bradley Stoke, Bristol, engaging in various tasks to support our customers. This position entails a 40-hour work week from Monday to Friday, including a 30-minute lunch break. We will train you to ensure that you understand and can make full use of our systems. After you can use our systems, we’re excited to offer a hybrid working option that allows you to enjoy a blend of remote and office-based days, enhancing flexibility and work-life balance. Join us in providing top-notch IT solutions, where you’ll play a vital role in solving problems and ensuring client satisfaction and operational excellence.

Experience:

Experience of the following would be ideal but is not essential:

• Working for a similar MSP supporting small and medium businesses is preferred.
• 1st line and 2nd line helpdesk support with good troubleshooting skills.
• Office 365 management (Exchange and SharePoint)
• Project manage migrations to Office 365
• Windows Server administration
• New user setups
• Security policies
• Microsoft Hyper-V
• Network management
• TCP/IP, Routing, VLAN
• VPN
• Wireless configuration/technologies
• Firewall configuration

Benefits

Full training on all aspects of the role and our systems and processes will be provided. We prioritise the opportunity for progress and support our staff in advancing their careers whenever possible. We aim to have a strong team, but it’s equally important to us that our staff continuously develop their knowledge and skills to remain employable.

We offer a company pension and regular team nights out, which include simple meals, drinks, or events like bowling. The company pays for these optional nights, so there is no enforced team bonding!

Holidays. 28 days of holiday per year, including bank holidays and your birthday off.

Job Types:

Full-time, Permanent

Schedule

Flexitime – Monday to Friday