With the Team Since 2023

Dotty Finck

Service Desk Consultant

Hi, I’m Dotty — Service Desk Consultant at We Do Your Group. I’m a warm, bubbly and enthusiastic person who brings genuine energy to everything I do. I believe that how you make people feel matters just as much as what you deliver, and that belief shapes the way I approach every interaction — whether that’s with a customer, a colleague or a new contact. I’m a voracious reader, and my love of literature keeps my curiosity alive and my communication sharp. I bring that same enthusiasm and care into my work every single day.

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Meet The Rest Of The Team

Making Support Feel Effortless

Every member of our team brings something different to the table. Here’s a little more about who Dotty is, what drives the work, and what you can expect when working together.

My Favourite Parts of the Job

What I love most is making a real difference to the people I speak with. There’s something genuinely satisfying about picking up a call, understanding what someone needs and making sure they leave the conversation feeling better than when they started. I thrive on collaboration and I enjoy being part of a team that’s all pulling in the same direction.

I’m also passionate about communication — making sure every customer feels valued, heard and supported. That’s not something I just do because it’s the job; it’s something I genuinely care about.

My Experience

I’ve built my career in customer-facing roles, developing strong communication skills and a natural ability to put people at ease. I bring a strong work ethic and tenacity to everything I take on, and I’m experienced in handling a wide range of customer queries and situations with patience and care.

I’m a natural collaborator who thrives in team environments, and I take real pride in delivering a level of service that customers can genuinely rely on — not just resolving the issue, but making the whole experience feel effortless.

My Hobbies & Interests

Outside of work you’ll find me with a book — I’m a voracious reader and it’s one of my greatest passions. When I’m not reading, I love creating intricate crochet patterns, experimenting in the kitchen, keeping up with the latest trends and catching up on my favourite TV shows. I find joy in all of it, and I think that enthusiasm for life outside of work feeds directly into the energy and warmth I bring to the job.

Good service comes down to one thing — making people feel like they matter. When a customer feels genuinely valued and heard, that's when the real connection happens. That's what I'm always working towards.

The Value That Resonates With Me Most

You

The value that resonates most deeply with me is You — the belief that every person matters and every relationship deserves genuine respect and attention. In my role, that means making sure every customer feels truly heard, never like just a ticket or a task. I want people to come away from an interaction with us feeling better than when they arrived — more confident, more supported and more valued. Being small enough to care means actually caring, and for me that’s not a company slogan, it’s just how I try to show up every day.

My Skills & Areas Of Focus

Here’s a snapshot of the areas Dotty works across day to day.

Attention to Detail

Client Relationship Management

Collaboration & Teamwork

Communication & Active Listening

Customer Experience

Customer Service & Support

Problem Solving

Service Desk Operations