With the Team Since 2016

Jess Cason

Service Desk Consultant

Hi, I’m Jess — Service Desk Consultant at We Do Your Group. I’m a dedicated, hard-working person with an outgoing personality and a sense of humour that tends to make its way into the working day. I thrive on the constant bustle of a busy service desk and I genuinely love what I do. The variety is what keeps me engaged — no two days are ever the same, and I find that every new challenge is an opportunity to learn and improve. I’m passionate about finding solutions and making sure every customer leaves an interaction feeling better than when they arrived.

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Meet The Rest Of The Team

Making Support Feel Effortless

Every member of our team brings something different to the table. Here’s a little more about who Jess is, what drives the work, and what you can expect when working together.

My Favourite Parts of the Job

Solving problems is what I’m here for. Whether it’s a quick fix over the phone or a more complex issue worked through by email, I take real pride in finding the right answer and delivering it in a way that’s clear and reassuring. I love the pace of the role — there’s always something happening, always someone to help, and that energy suits me perfectly.

What I find most rewarding is the moment a customer’s issue is fully resolved and you can tell the difference it’s made. That outcome is what drives me every day.

My Experience

My background is in customer-facing service and technical support, where I’ve developed strong problem-solving skills and a solid understanding of what it takes to deliver consistently excellent service. I’m experienced in handling a wide variety of queries and situations — always with patience, focus and a determination to find the right solution.

I work well under pressure, communicate clearly and always keep the customer’s experience at the centre of everything I do.

My Hobbies & Interests

Outside of work, my time is largely spent with the people — and animals — I love most. I enjoy spending quality time with my fiancée and family, whether that’s catching the latest film at the cinema, a cosy game night at home with a good takeaway, or just being together. And yes, there’s an important fun fact about me: my family consists of almost an equal number of humans and cats. I consider this a perfectly reasonable situation.

I get a real buzz from finding the right solution for someone — whether it's straightforward or takes a bit more digging. The job is busy and fast-paced and I love it. No two days are the same, and that's exactly how I like it.

The Value That Resonates With Me Most

You

The value that resonates most with me is You — the belief that every person matters and every interaction deserves genuine care. In a service desk role, it can be easy to think of the job as just closing tickets, but that’s never how I’ve seen it. Behind every query is a real person who needs help, and I want them to feel valued and supported from the moment they get in touch to the moment their issue is resolved. Every relationship matters. Every interaction deserves respect. That’s something I carry with me in everything I do.

My Skills & Areas Of Focus

Here’s a snapshot of the areas Jess works across day to day.

Attention to Detail

Communication & Active Listening

Customer Experience

Customer Service & Support

Multi-tasking Under Pressure

Problem Solving & Issue Resolution

Service Desk Operations

Technical Troubleshooting