With the Team Since 2023

Kayleigh Lewis

Head Of Service Delivery

Hi, I’m Kayleigh — Head of Service Delivery at We Do Your Group. I’m passionate about people and I genuinely thrive on creating positive experiences for everyone I work with. Whether it’s resolving a complex issue, answering a straightforward question or just making someone’s day a little easier, I find real meaning in being the person they can turn to. I believe that great service is built on trust, and trust is built through clear communication, consistency and genuine care — all things I work hard to deliver every single day.

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Meet The Rest Of The Team

Making Support Feel Effortless

Every member of our team brings something different to the table. Here’s a little more about who Kayleigh is, what drives the work, and what you can expect when working together.

My Favourite Parts of the Job

What I love most is the moment a customer feels genuinely supported — when you can tell that the interaction has left them feeling better than when they started. I’m a natural problem-solver and I enjoy the challenge of finding the right solution, especially when it matters most to the person asking.

I also take real pride in the relationships I build over time. As Head of Service Delivery, it’s not just about individual interactions — it’s about making sure the whole service experience is seamless, reliable and something our customers can truly depend on.

My Experience

My background is in service delivery and customer experience, with a strong focus on managing teams, improving processes and maintaining high service standards across the board. I’ve developed a deep understanding of what excellent service looks and feels like — from the front-line interactions to the operational frameworks that make them possible.

I’m committed to clear communication, both with customers and within the team, and I work hard to make sure that the experience we deliver is one our customers are consistently satisfied with.

My Hobbies & Interests

Outside of work, family is everything to me. I love spending time with Josh and our son Louis, and you’ll often find us out and about on family days out together. Those moments away from the desk are what I value most, and that same warmth and care for the people around me is something I bring into everything I do at work too.

Good service isn't just about solving problems — it's about making people feel supported and valued throughout the whole experience. That's the standard I hold myself and the team to.

The Value That Resonates With Me Most

You

The value that resonates most with me is You — the belief that every person matters and every interaction deserves respect and genuine attention. In service delivery, it’s easy to get caught up in metrics and processes, but behind every ticket and every call is a real person who needs to feel valued and heard. I work hard to make sure that no one who contacts us ever feels like just a number. Every relationship matters. Every interaction is an opportunity to build trust. That’s what drives me in this role every day.

My Skills & Areas Of Focus

Here’s a snapshot of the areas Kayleigh works across day to day.

Communication & Relationship Building

Customer Experience

Issue Resolution & Escalation

Process Improvement

Quality & Performance Standards

Service Delivery Management

Service Desk Operations

Team Leadership