Ofcom’s Landmark Ruling Against BT: Upholding Consumer Rights and Ensuring Transparency in the Telecom Industry
Ofcom fined BT £2.8 million for not providing crucial contract information to over 1.1 million customers, setting a strong precedent for the telecom industry. This decision underscores the need for transparency and accountability in customer service. BT is now contacting affected customers, offering refunds, penalty-free cancellations, and automatic compensation for service disruptions. Stay informed and protect your rights!
