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How to become a Communications Customer

Learn what happens when you submit an enquiry to become a Communications customer.

How to become a Communications Customer

Learn what happens when you submit an enquiry to become a Communications customer.

See Our Customer Journey

Frequently Asked Questions

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Step 1

Initial Enquiry

We have made the first step really easy by giving you a direct link to Adam’s calendar to book in a call without the back and forth of comparing diaries.

Don’t want a telephone or video call? We have also included the option to send an email.

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Step 2

Advice

Adam has been giving free advice to Bristol businesses for over 15 years and will offer you the best comms guidance possible without any pushy sales tactics. Even if you ultimately don’t end up buying from us – we want to share the key knowledge with you so you can make the correct decision, first time!

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Step 3

Quote

Once Adam understands what you need and is comfortable that you know the options, he will provide you with an easy to understand quote with all of the expected monthly and one-off costs. We don’t use tactics like fake discounts or complicated jargon – we believe in simple quotes summarising the final price for the best system for you.

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Step 4

Approval

Once you are happy to proceed, you simply approve the online quote to start the process. We will then survey your systems to make sure there are no nasty surprises. The idea is that we find any issues early enough so that you have the option to change your mind before any significant changes have been made. This rarely happens but is part of our efforts to look after you throughout the process.

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Step 5

System Install

We manage the whole process throughout so there is little effort needed on your part. This includes everything from porting your numbers, setting up routers, installing phones to providing training on the new systems. We are able to do this in a certain order so that there should be almost no disruption.

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Step 6

Ongoing Help

Too many providers will install new systems and then abandon their customer. This is easily done as the customer is locked into a contract and so there is little risk of losing them, no matter how bad the service is they give.

Everything we do is about looking after our clients and so we promise that we will never abandon you. Need a little extra help with how to use some of the new features or setting up a bank holiday voicemail message? Simply call us and we will be happy to help. We’ll also monitor your systems, do regular reviews and make proactive recommendations throughout your contract period. All of this help is included free of charge.

WHAT OTHER QUESTIONS DO CUSTOMERS ASK?

We have compiled a list of frequently asked questions from potential customers before they start working with us, just click on the question to see the answer!

No, we don’t expect you to know everything about the options – that is our job. We will explain any sensible options in plain English so between us, we can work what suits you best

No, we hate pushy sales and it doesn’t fit in with why we do what we do.  We don’t employ any sales reps.  Instead, Adam, who is a director will be the one you speak with first.  Adam is a terrible salesman but great at offering sensible advice in plain English.  We want you to be an informed part of the decision process and not just baffled into making a choice that you don’t fully understand. Adam might not be able to sell you anything, but he’ll certainly give you some friendly and valuable guidance.

Yes, most definitely. We have been known to save clients so much on their phone systems that it worked out cheaper to ‘park’ their old system until the contract ended whilst using our new system.  This doesn’t happen often but is something we can check for you.

More importantly, your current system is likely to have an automatic contract renewal clause that normally needs at least 90 days’ notice. So, our recommendation is to be confident in what your next system should be well ahead of the notice period on your current one.  Knowledge is power and it could save you from getting locked into another year or two of your current system.

If you don’t use any of our other services or haven’t worked with us before, then this can be difficult for us to demonstrate. Other services such as our IT Support can be provided without contracts and so is proof that we have to do a good job to keep our customers.  The comms world just isn’t set up for a ‘no contract’ option and so, unfortunately, we cannot demonstrate our commitment to you in the same way.

That said, we share the same ethos across the whole of We Do Your Group and so you’ll naturally get the same level of service. We also think that it is fairly easy to tell who genuinely wants to help you and who is just trying to hit their sales target when you speak with them.  So maybe give Adam a call and get a feel for whether he is authentic to our promise to provide non-pushy advise and compare this to how other companies have treated you.

Phone systems can be complicated and so you do often need someone technical to survey what you have and discuss what you need. So our recommendation is to get in touch with us and we promise not to use any pushy sales tactics.  That said, unlike most providers, we do provide our core prices online.  Click HERE to see our pricing calculator where you can get a feel for the likely monthly costs.

Maintenance and support is included in our pricing. So for as long as you have one of our telephone subscriptions, you will also have access to any help you need.  In fact, we proactively review your systems and make recommendations that we feel will help you.

We find it an odd part of the coms world where providers often give you one price and then expect the customer to haggle with them.  Our pricing is the lowest amount that we can sell our systems for and this price is offered to individuals as well as systems with 100 extensions.  It just doesn’t seem right to us that one customer should be paying more than another and so the simple solution is to offer everyone our best price possible.

There are similarities between a lot of systems but vast differences between your traditional phone system and our cloud-hosted system. We see many people make the mistake of just wanting a telephone system that rings.  A phone system can be much more than that.  The ability to work from anywhere (proven to be super valuable post-COVID), to have voicemail messages delivered as emails, to be able to pull stats on your busy time so you can allocate reception staff correctly or being able to take your main telephone number with you no matter where your next office move takes you are all things that you can do with our system but with very few traditional systems.  All phone systems need to reliably make calls but a modern one can make your life that little bit easier.

Yes, we will manage the porting of all of your existing telephone numbers into our new system. All providers should be able to do this for you so even if you don’t opt for our system, you should be able to keep your telephone numbers.

Yes, it is very likely that you will need new handsets to work with our telephone system. That said, we get the handsets for free if you sign up to a 3-year package and so we pass them on to our you for free too.  Very few providers do this!

It is a common worry but we have yet to meet any Comms provider that is too difficult.  They’ll unlikely be happy but there are laws governing these moments that protect you the customer. So the process is to simply introduce us as your new Comms provider and we will handle the change-over on your behalf.  If you are thinking of leaving a provider than chances are they are used to others leaving too.  These kinds of providers expect a high churn of customers so just hands over the details.  Whatever happens, we will make sure you are looked after through the whole process.

There is a small gain to be had going for a 5-year option as opposed to a 3-year option. In most cases though, our recommendation is to go for a 3-year term.  A 5-year commitment is great for us but is a very long time to commit to a phone system and so for most, the 3-year term is the smarter choice.

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Another 5 star review!

5/5
Gas Flare had limited knowledge of the best way forward for our telephone and internet/Wi-Fi systems. ‘We do your comms’ have proved to be a great partnership. ‘We do your comms’ have helped Gas Flare every step of the way, With simple guidance and understanding. We would like to mention the help given by Anthony Teddy, he has given a lot of time to Gas Flare in setting up the systems. He has been at the end of the telephone with answers to any problems we have encountered, which have been very few. We would highly recommend ‘We do your comms’ to any company. They have been reliable, approachable and very friendly, and delivered what was agreed in a timely fashion.
Malcom Krencjasz
Gas Flare Limited

Adam Gillett

IT Consultant

[email protected]
(0117) 9118808

We want to make life easier for you.

With this in mind, we have set up two options for you to get in touch.  The first option is a direct link to my diary so you can book a call in at a time that is convenient without the hassle of the usual back and forth. The second is a traditional contact form so if you would rather get in touch by email, then feel free to use that option.

Either way, it’s important to know:

  1. This is just an exploratory call/email.
  2. There’s no commitment to buy anything, ever.
  3. I’m not going to bad mouth your existing IT company. I’d rather help make your life easier!
  4. No matter how long you have left on any existing contracts, we should still talk.
  5. I’ll freely give you as much strategic advice as you like. Helping businesses be more productive and profitable through the correct use of technology is fun, for me!

Looking forward to hearing from you,

Adam