How to become a Communications Customer

No, we don’t expect you to know everything about the options – that is our job. We will explain any sensible options in plain English so between us, we can work what suits you best

No, we hate pushy sales and it doesn’t fit in with why we do what we do.  We don’t employ any sales reps.  Instead, Adam, who is a director will be the one you speak with first.  Adam is a terrible salesman but great at offering sensible advice in plain English.  We want you to be an informed part of the decision process and not just baffled into making a choice that you don’t fully understand. Adam might not be able to sell you anything, but he’ll certainly give you some friendly and valuable guidance.

Yes, most definitely. We have been known to save clients so much on their phone systems that it worked out cheaper to ‘park’ their old system until the contract ended whilst using our new system.  This doesn’t happen often but is something we can check for you.

More importantly, your current system is likely to have an automatic contract renewal clause that normally needs at least 90 days’ notice. So, our recommendation is to be confident in what your next system should be well ahead of the notice period on your current one.  Knowledge is power and it could save you from getting locked into another year or two of your current system.

Maintenance and support is included in our pricing. So for as long as you have one of our telephone subscriptions, you will also have access to any help you need.  In fact, we proactively review your systems and make recommendations that we feel will help you.

We find it an odd part of the coms world where providers often give you one price and then expect the customer to haggle with them.  Our pricing is the lowest amount that we can sell our systems for and this price is offered to individuals as well as systems with 100 extensions.  It just doesn’t seem right to us that one customer should be paying more than another and so the simple solution is to offer everyone our best price possible.

There are similarities between a lot of systems but vast differences between your traditional phone system and our cloud-hosted system. We see many people make the mistake of just wanting a telephone system that rings.  A phone system can be much more than that.  The ability to work from anywhere (proven to be super valuable post-COVID), to have voicemail messages delivered as emails, to be able to pull stats on your busy time so you can allocate reception staff correctly or being able to take your main telephone number with you no matter where your next office move takes you are all things that you can do with our system but with very few traditional systems.  All phone systems need to reliably make calls but a modern one can make your life that little bit easier.

Yes, we will manage the porting of all of your existing telephone numbers into our new system. All providers should be able to do this for you so even if you don’t opt for our system, you should be able to keep your telephone numbers.

Yes, it is very likely that you will need new handsets to work with our telephone system. That said, we get the handsets for free if you sign up to a 3-year package and so we pass them on to our you for free too.  Very few providers do this!

It is a common worry but we have yet to meet any Comms provider that is too difficult.  They’ll unlikely be happy but there are laws governing these moments that protect you the customer. So the process is to simply introduce us as your new Comms provider and we will handle the change-over on your behalf.  If you are thinking of leaving a provider than chances are they are used to others leaving too.  These kinds of providers expect a high churn of customers so just hands over the details.  Whatever happens, we will make sure you are looked after through the whole process.

There is a small gain to be had going for a 5-year option as opposed to a 3-year option. In most cases though, our recommendation is to go for a 3-year term.  A 5-year commitment is great for us but is a very long time to commit to a phone system and so for most, the 3-year term is the smarter choice.