Our business is all about helping people. This is why we have produced valuable content about our process that you can look at to understand better what we do.
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We have compiled a list of frequently asked questions from potential customers before they start working with us, just click on the question to see the answer!
No, we can help you work out what you need. Very early on, we will help you identify what your end goal is and advise on savvy technical solutions to get to that point.
We think so. Most support providers will try to auto-lock you into another term so if you are armed with the knowledge of what alternatives are available then you’ll be prepared for making the best decision when your current support finishes.
It does have a cost to us but this is not a cost that we pass on. We see it as a tool we need to do our job so we don’t charge for the software or the time to install it. This is the same for both Fixed Price and Pay As You Go Support options
Unlike other providers, we don’t lock our customers into long contracts. This means we have to provide you with a great service otherwise you will simply walk away. This is the same for all of our customers and so we believe this demonstrates far more than any comments we can make on how great we are.
No, we hate pushy sales and it doesn’t fit in with why we do what we do. We don’t employ any sales reps. Instead, Adam, who is a director will be the one you speak with first. Adam is a terrible salesman but great at offering sensible advice in plain English. We want you to be an informed part of the decision process and not just baffled into making a choice that you don’t fully understand. Adam might not be able to sell you anything but he’ll certainly give you some friendly and valuable guidance.
There isn’t one. We’ve been providing IT support to businesses in and around Bristol for many years. In all that time, we have stuck to simply helping people and we are still here so there is no reason for us to change what we do. It’s a simple philosophy…if you do a good job, why do you need to have a contract?
We are not sure as they don’t tend to leave so maybe the answer is forever? Don’t get us wrong, customers have left for reasons like selling their business to a large chain for example. However, we don’t tend to just lose a customer to a competitor. Like anyone, we sometimes get things wrong, but where we do, we always hold our hand up and correct the issue. This has meant that our very first customers are still with us today.
In terms of actual hands-on support, there are no hidden costs. So there are no call-out fee’s, minimum charges or admin costs etc. Obviously there may be other costs such as Microsoft licensing for example. These are all optional though and you can source your own software and hardware if you wish. Many customers source everything through us but this is because we are often cheaper than the normal market price so just makes sense. There is no pressure either way though.
We charge one simple rate, regardless of whether you need onsite or remote support. Why should you be penalised for onsite support if that is what it takes to fix the problem! We also hate the idea that some clients may delay calling someone out over a fear of additional costs. There are times when remote support is perfect – especially for speed of response. However, there are times when it just takes twice as long as it would with an engineer onsite so we stick to the principle of just doing what is best for the customer without complicating things with additional costs.
It is a common worry but we have yet to meet an IT provider that is too difficult. They’ll unlikely be happy but as the process is to simply introduce us as your new IT provider, we will handle the change-over on your behalf. If you are thinking of leaving a provider than chances are they are used to others leaving too. These kinds of providers expect a high churn of customers so just hands over the details. Whatever happens, we will make sure you are looked after through the whole process.
The author of the content is Adam Gillett, a tech enthusiast with a heart. He’s not just about hitting business goals – he’s on a mission to make a real difference. From his base in Bristol, Adam combines his natural tech savvy with an unwavering dedication to customers, leading him to create a suite of technology-focused businesses. These ventures cover everything from IT support to web hosting and telecom solutions. But at the core of everything he does is a powerful ethos: a genuine desire to help. This isn’t just a business strategy for Adam – it’s a reflection of who he is, as seen in his role as a devoted dad to Alfie. As someone who values family life, Adam knows the importance of work-life balance and strives to bring the benefits of efficient work systems to other business owners.
Adam has been a beacon of support for small and medium-sized enterprises for over 14 years, guiding them through their tech journeys. He understands the unique challenges these businesses face and brings an innovative problem-solving approach to the table. Adam and his team, always putting customer needs first and thinking creatively, have developed smart solutions that drive businesses forward. His passion for fostering talent shines through in the specialized training processes he’s set up, designed to cultivate the growth of young, enthusiastic individuals who share his commitment to prioritizing customer needs. Educationally, Adam’s foundation in tech is rock-solid. With a distinction grade in ICT Practitioner from the City of Bristol College and studies in Website Design, he’s well-equipped in his field. His academic journey at Bath College, covering Business Studies, Design & Technology, Law, and Computer Studies, gives him a well-rounded perspective that he brings to his professional pursuits.
