Unlimited IT Support With Essential Security In Monmouthshire
Key Features Of This Package
On-Demand IT Support
Our services range from PC installation to software troubleshooting. We also liaise with third-party systems and maintain your network’s smooth operation. Plus, we offer complimentary remote and vulnerability monitoring software for proactive IT management.
Solid Cybersecurity with SentinelOne & Avanan
Your digital safety matters to us. That’s why our package includes the SentinelOne Next Gen Anti-Virus for around-the-clock protection. Add SentinelOne Vigilance for 24/7 threat monitoring. Avanan Advanced Protect shields your email and collaboration platforms, while Avanan Incident Response ensures quick response to cybersecurity incidents.
Easy IT Management with Heimdal, Microsoft 365, Exclaimer, and Carbonite
Make IT management a breeze! Heimdal Patch Management keeps your software updated. Microsoft 365 Business Premium offers a comprehensive suite of Office apps and tools. Exclaimer Signature Management Cloud lets you create and manage professional email signatures. Lastly, Carbonite Cloud-to-Cloud Backup ensures your cloud data is safe and easily recoverable.
Empowering your business with IT solutions that are simple, secure, and efficient. We're not just solving problems, we're building a brighter future for your digital operations.
Unlimited IT Support With Essential Security Benefits
We proudly adhere to the British Computer Society Code of Conduct. With top-notch accreditations in ISO 27001 and ISO 9001, we ensure the highest standards.
Like everything we offer, this isn’t about locking you into a lengthy contract; it’s about forming a partnership. Our goal is for all our customers to choose us because of the excellent service we provide, not because a contract obligates them. That’s why we offer the above support on a month-to-month commitment basis. We want to ensure our clients are happy because they want to stay, not because they have to!
Having the protection of our fixed price agreement allows us to focus less on the clock and more on making sure your systems are running smoothly. While we need to make a living, the driving force behind what we do is helping people like you. Not having to worry about the cost of a fix gives us the freedom to roll up our sleeves and do our best for you. We’re genuinely excited about this opportunity!
On-Demand IT Support
- 8.30 am to 5.30 pm Monday to Friday excl. Bank Holidays
- Complementary remote monitoring software
- Complementary vulnerability monitoring software
- PC installation
- Email issues and troubleshooting
- Printer configuration
- New user setups
- Password changes
- Software installation and troubleshooting
- Technical contact for liaising with third-party systems
- Typically, most things that are required to maintain the status quo of your network.
Sentinel One Next Gen Anti-Virus
SentinelOne Next Gen Anti-Virus is an absolute game-changer in the world of cybersecurity! It’s like having a trusty digital guardian that keeps your devices and data safe around the clock. Whether you’re a tech enthusiast or just someone who wants peace of mind online, you’ll love how it seamlessly protects you from the ever-evolving threats of the digital landscape. With its cutting-edge technology and user-friendly interface, it’s easy to see why SentinelOne has become a go-to choice for safeguarding your digital world. Say goodbye to worries and hello to a more secure online experience with SentinelOne Next Gen Anti-Virus!
Sentinel One Vigilance – 24/7 Monitoring (Optional)
SentinelOne Vigilance, with its 24/7 monitoring capabilities, is your trusty partner in the ever-evolving landscape of cybersecurity. It’s like having a vigilant guardian watching over your digital world day and night, ready to detect and respond to threats in real-time. Whether you’re an IT professional safeguarding your organisation or a tech-savvy individual protecting your personal devices, SentinelOne Vigilance is your go-to solution. With its cutting-edge technology and user-friendly interface, it simplifies the complex task of threat detection and response, providing you with peace of mind in the digital realm. Embrace the power of proactive cybersecurity with SentinelOne Vigilance, and keep your digital world safe and sound around the clock!
Heimdal Patch Management
Heimdal Patch Management is a true lifesaver for anyone who values a hassle-free and secure computing experience. It’s like having a personal assistant for your software updates, ensuring that your system is always up-to-date and shielded from potential vulnerabilities. With Heimdal, you can bid farewell to the frustration of manual updates and rest easy knowing that your software is continuously monitored and patched without a hitch. It’s a fantastic tool that not only enhances your digital security but also streamlines your daily tech routine, leaving you more time to enjoy the things that truly matter. Say hello to a smoother, safer online journey with Heimdal Patch Management!
Microsoft 365 Business Premium
Office 365 Business Premium is like having your office wherever you go! With this fantastic service, you get the whole suite of Office apps like Word, Excel, and PowerPoint, plus powerful email and collaboration tools. It’s perfect for businesses of all sizes, offering the flexibility to work from anywhere and collaborate seamlessly with your team. And the best part? You’ll always have the latest updates and security features, so your business can stay ahead of the game.
Exclaimer Signature Management Cloud
Exclaimer Signature Management Cloud is a fantastic solution for anyone looking to add a touch of professionalism and consistency to their email communications. With Exclaimer, creating and managing email signatures becomes a breeze, making your emails not only look great but also stay on-brand every time you hit send. It’s like having a personal signature stylist for your emails! Whether you’re a small business owner or part of a large organisation, Exclaimer simplifies the process, ensuring that your email signatures are as unique as you are. Plus, it’s incredibly user-friendly, so you can spend less time tinkering with signatures and more time focusing on what you do best.
Carbonite Cloud-to-Cloud Backup
Carbonite Cloud to Cloud Backup is your insurance policy for cloud data security. Think of it as a guardian for your valuable digital assets. With Carbonite, your cloud data, including emails and files, is securely backed up, ensuring you can recover it swiftly in case of data loss or accidental deletion. It’s like having a safety net for your cloud-based work. You can work worry-free, knowing that your data is protected and easily restorable. Carbonite Cloud to Cloud Backup offers peace of mind and business continuity, making sure your digital world stays intact, no matter what.
Avanan Advanced Protect
Avanan Advanced Protect is your shield against the ever-evolving landscape of cyber threats. It’s like having a cybersecurity expert on your team 24/7. With Avanan, your email and collaboration platforms are fortified, keeping your sensitive data safe from phishing, malware, and other malicious attacks. Plus, it’s simple to use and seamlessly integrates with your existing systems. So, you can focus on growing your business, knowing that Avanan has your back when it comes to cybersecurity.
Avanan Incidence Response as a Service (IRaaS) (Optional)
Avanan Incident Response as a Service (IRaaS) is your rapid-response team in the face of a cybersecurity crisis. Think of it as your digital first-aid squad. When a security incident occurs, Avanan springs into action to swiftly contain and mitigate the threat. They’re like your cybersecurity firefighters, extinguishing digital flames before they spread. With Avanan IRaaS, you have experts ready to guide you through the incident resolution process, minimizing damage and ensuring a quick recovery. It’s your ultimate security safety net, giving you peace of mind in the ever-changing landscape of cyber threats. Trust Avanan to have your back when you need it most, so you can focus on your core business with confidence.
How to become a customer in Monmouthshire
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What Other Questions Do Customers Ask About Unlimited IT Support With Essential Security?
We've collated typical questions posed by potential customers from Monmouthshire about Unlimited IT Support With Essential Security. To view the responses, simply click on the relevant question!
Which operating systems do your IT Support experts specialise in?
Our team of technical experts are not only industry-certified but also possesses extensive hands-on experience with a wide array of operating systems. This includes mainstream ones like Windows and MacOS, open-source platforms like Linux, and various cloud-based infrastructures. This range of expertise ensures we can provide top-tier support regardless of the system you use.
How can your IT Support help us achieve our business goals?
While an internal IT team can certainly be valuable, our IT Support specialists bring several additional benefits. Our team holds industry-standard certifications and brings a wealth of experience from diverse IT environments. Besides, our extensive exposure to a variety of industries and businesses of all sizes gives us unique insights that we apply to solve your IT challenges. And let’s not forget that outsourcing your IT support can often be more cost-effective than maintaining an internal team.
Do you offer cloud-based IT Support?
Yes, we do. Our team has in-depth knowledge and experience in managing, troubleshooting and optimizing various cloud environments. Given the growing reliance on cloud technology, we make sure your business can leverage the numerous benefits of being cloud-based while mitigating the associated risks and challenges.
Are your technical experts industry-certified?
Absolutely! We consider continuous learning and professional development a cornerstone of our service quality. Hence, all our technical experts hold industry-standard certifications. Plus, they regularly undergo training on the latest technologies and best practices to ensure we always provide you with cutting-edge IT support.
How can your IT Support services improve processes for small businesses?
We understand that small businesses may not have extensive IT resources. That’s why we offer tailored IT support services that equip you with the right tools and expertise to streamline your IT processes. Whether it’s automating routine tasks, implementing new software, or troubleshooting tech issues, our goal is to make your IT operations as smooth and efficient as possible, allowing you to focus more on growing your business.
Can your IT Support service replace our internal IT team?
We offer flexible solutions tailored to your needs. We can act as your exclusive IT support provider or complement your existing internal IT team, providing additional expertise and resources whenever required. Our aim is to fit seamlessly into your operations and provide the level of support that suits you best.
What kind of experience does your IT Support specialist team have?
Our support specialists come from diverse IT backgrounds, bringing a wealth of experience from various IT environments. They are adept at troubleshooting, system implementation, IT project management, and much more. This depth and breadth of experience enable us to tackle a wide range of IT issues effectively and efficiently.
What role does your service desk play in the IT Support process?
Our support team is more than just a helpline. It’s the hub of all our support activities. When you reach out with an issue, our service desk logs your issue, provides initial guidance, and escalates it to the appropriate support specialist if needed. They track the progress of issue resolution and keep you updated throughout the process. Their goal is to ensure a smooth, hassle-free experience for you from start to finish.
Do you offer face-to-face meetings with your IT Support team?
While most of our support activities are handled remotely for quick and efficient service, we understand the value of face-to-face interactions. We’re more than willing to schedule on-site visits for complex issues or important strategic discussions. We believe in open, transparent communication that enables you to make informed decisions about your IT infrastructure.
Do you offer support for hardware as well as software?
Absolutely, we do! While our expertise extends across a multitude of software platforms and applications, we also offer comprehensive support for hardware components. Our team is adept at troubleshooting and resolving issues related to servers, workstations, network devices, and other essential hardware. However, please note that any costs related to hardware repair or replacement are not covered in our standard support service and may incur an additional fee.
Help For All Of Our Team
We have been using We Do Your IT for our computer support for many years. The fixed price IT support suits us well because not only does it help with predictable budgeting and lower costs but any member of the team can call them directly if they have any issues. Having them managing and issues with our legal software is also helpful and saves us time and effort we can spend elsewhere.
The author of the content is Adam Gillett - We Do Your IT Support
About the author?
The author of the content is Adam Gillett, a tech enthusiast with a heart. He’s not just about hitting business goals – he’s on a mission to make a real difference. From his base in Bristol, Adam combines his natural tech savvy with an unwavering dedication to customers, leading him to create a suite of technology-focused businesses. These ventures cover everything from IT support to web hosting and telecom solutions. But at the core of everything he does is a powerful ethos: a genuine desire to help. This isn’t just a business strategy for Adam – it’s a reflection of who he is, as seen in his role as a devoted dad to Alfie. As someone who values family life, Adam knows the importance of work-life balance and strives to bring the benefits of efficient work systems to other business owners.
Their experience?
Adam has been a beacon of support for small and medium-sized enterprises for over 14 years, guiding them through their tech journeys. He understands the unique challenges these businesses face and brings an innovative problem-solving approach to the table. Adam and his team, always putting customer needs first and thinking creatively, have developed smart solutions that drive businesses forward. His passion for fostering talent shines through in the specialized training processes he’s set up, designed to cultivate the growth of young, enthusiastic individuals who share his commitment to prioritizing customer needs. Educationally, Adam’s foundation in tech is rock-solid. With a distinction grade in ICT Practitioner from the City of Bristol College and studies in Website Design, he’s well-equipped in his field. His academic journey at Bath College, covering Business Studies, Design & Technology, Law, and Computer Studies, gives him a well-rounded perspective that he brings to his professional pursuits.
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