Our training program focuses on developing a tailored sales approach, enabling your team to articulate effectively the features and benefits of your products or services that align with customer needs. By understanding the motivations behind customers’ calls, your team will be equipped to guide them through the buying process and create loyal advocates.
We provide training on advanced communication techniques such as active listening, voice projection, articulation, and fluency. These skills enhance rapport-building, improve understanding of customer needs, and foster strong connections, resulting in more impactful and persuasive interactions.
Our program equips your team with practical objection-handling techniques, enabling them to confidently address customer concerns and turn objections into opportunities. Additionally, we provide proven closing strategies that allow your team to secure commitments without appearing aggressive, ensuring a positive customer experience throughout the sales process.
Our telesales training program is designed to equip your team with the necessary skills and techniques to excel in telesales. Here are the details of the training sessions and optional extras:
Training Session 1:
Training Session 2:
Training Session 3:
Training Session 4:
Investment and Additional Options:
Step 1
Step 2
Step 3
Step 4
Step 5
Telesales training is a program designed to enhance the skills and knowledge of sales professionals who work primarily over the phone. It focuses on techniques and strategies to effectively engage customers, handle objections, close sales, and build rapport.
Telesales training is important because it equips sales representatives with the necessary skills to succeed in phone-based sales. It helps them build confidence, improve communication skills, and increase their sales conversion rates.
Telesales training typically covers various topics such as effective phone communication, building rapport, active listening, objection handling, closing techniques, product knowledge, time management, and sales psychology.
Telesales training is beneficial for anyone involved in phone-based sales, such as call center agents, inside sales representatives, outbound sales teams, and account managers.
The duration of telesales training can vary depending on the program or organisation. It can range from a one-day workshop to a multi-week training program.
No, telesales training is not just for beginners. It can benefit both new sales professionals who need a solid foundation and experienced salespeople who want to refresh their skills or learn advanced techniques.
Yes, telesales training can be customised to specific industries. Different industries may have unique selling points, customer profiles, and challenges, so a tailored approach can be more effective.
The effectiveness of telesales training can be measured by tracking key performance indicators (KPIs) such as sales conversion rates, average order value, customer satisfaction scores, and the number of successful calls made.
While specialised software is not always necessary, it can enhance the telesales training experience. Some organisations may use CRM systems, call recording software, or sales enablement tools to support the training process.
Telesales training programs can be found through various channels, including training institutes, online platforms, sales consulting firms, and industry-specific conferences and events. It’s important to research and choose a reputable provider that suits your specific needs.
‘Working with Dean was a real joy. In addition to being a great motivator, Dean is an effective and knowledgeable telesales coach. I always felt easy asking him questions and could easily relate to him
because he is doing this job himself. So I felt he understood why I was asking what I was asking. We have had great communication together, and I felt we could accomplish the goal we mutually set for
ourselves. He was completely professional, got the job done and helped me increase the calls I booked.
I would recommend Dean to anyone that was looking to learn how to increase the effectiveness of making good tele– sales calls.’
The author of the content is Harry Morrow, an experienced Marketing Director at We Do Your Marketing Limited. Harry’s real-world experience has been shaped by his hands-on role in managing various marketing efforts for a wide range of clients. This practical experience and his academic pursuits empower him to provide insightful commentary on digital marketing trends and strategies.
His work deeply focuses on three key areas: Presence, Nurturing, and New Leads. Through this, Harry has comprehensively understood how to enhance business visibility, foster customer satisfaction and loyalty, and generate new business opportunities. His expertise in these areas allows him to write informatively and authoritatively about the challenges and opportunities small-to-medium businesses face in today’s digital landscape.
In addition to his work experience, Harry is currently studying for the CIM Level 4 Award in Digital Marketing. This study further equips him with the latest knowledge and tools in digital marketing, enhancing his ability to comment on the ever-evolving digital landscape.
Moreover, he has completed a Level 3 course in Digital Marketing with QA Limited. This course has furnished him with skills in content management systems, SEO, social media strategy, and website coding – all critical elements in today’s digital marketing sphere.
Harry also holds various qualifications from renowned organizations such as Meta, Google, and Waze, demonstrating his commitment to staying abreast of the latest marketing, branding, advertising, social media, and analytics developments. These credentials further solidify his authority in the field and enable him to provide well-informed, relevant content.
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CIM: Marketing Qualifications, Training and Membership
